Job Description
A bit about us...vibrant, lively, forward thinking, quality, high standards.
IconInc is a luxury student accommodation provider with presence in Liverpool, Leeds and Lincoln. We have an exciting opportunity for a Team Member to join our Liverpool site, The Ascent. This permanent position is well suited to an individual that is looking to advance their career in customer service, customer engagement and gain experience in lettings, sales and 7 star customer service.
The Role
As a member of our front of house team you will be confident in welcoming students into our amazing building, The Ascent, and providing them with a 7 star experience within their all inclusive student apartments. Excellent customer service is needed ensuring that breakfast buffets are presented, events are executed with a bang and daily queries are resolved in a warm and professional manner.
Main Responsibilities:
- Dealing with tenant queries throughout their tenancy.
- Responsible for safely storing and issuing tenants post.
- Monitor the security of the building throughout shifts.
- Tenancy administration.
- Managing the 'Grab & Go' facilities including; the presentation and tidiness of breakfast.
- Upselling bundles and add-ons to tenants.
Requirements:
- Excellent customer service and time management skills.
- Ability to work on own initiative and as part of a team.
- Excellent attention to detail and customer focused.
- Good IT skills.
- Previous experience in a similar role such as customer service, guest relations or hotel experience is essential.
Shift Pattern
The IconInc shift pattern is on a two-week rotation, for this position you will work an average of 37.5 hours per week.
Benefits
We offer the essentials plus great Company discounts, perks, Cycle to Work scheme, retail and high street discounts, staff hotel rates, charity foundation days and much more!
If you think this is the perfect role for you then apply today!
Job Type: Permanent
Salary: £18,525.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
- Guest services: 1 year (preferred)
Work Location: One location