Job Description
JOB PURPOSE
The role of the Sales Executive is to:
- Sell the manufacturer range of new and used car products meeting agreed sales volumes.
KEY RESPONSIBILITIES
- Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
- Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
- Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard.To include the availability of brochures and display of manufacturer vehicles.
- Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
- Actively convey the culture of putting customers first by means of TCF at all times.
- Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities.
- Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
- To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
- Carry out accurate appraisals of all vehicles offered for part exchange.
POLICIES
- All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
PERSON SPECIFICATION
Essential
- Proof of Right to Work in the UK.
Experience
- Min. 1 years experience in a motor industry sales role
Desirable
- Experience in a Premium brand sales role
Skills & Knowledge
Essential
- Full UK driving licence.
- Smart appearance.
- Competency in numeracy, literacy and IT.
Desirable
- Relevant product knowledge.
Competencies
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:
Level:
Team member
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Brand Aligned
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Job Types: Full-time, Permanent
Salary: £22,000.00-£55,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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