Technical Operations - Support Assistant
Based Bristol BS2
Now a household name for personalised cards and gifts, it’s a hugely exciting time for Funky Pigeon. Turnover has rocketed and we’re building our tech and digital capability to take our rapidly expanding ecommerce business to the next level. It’s a cool, fun brand and you’ll be exposed to a fast-paced creative environment surrounded by smart passionate people with a ‘one team’ approach.
Due to this continuing growth, an exciting opportunity exists to join the small, but highly skilled TechOps team based within our Bristol office. The team provide support to all areas of the business, with a primary focus on system availability and resilience, management of print production workflows, end user support and incident management. We also work closely with the Customer Happiness Team and Print Production facilities to ensure customer orders are dispatched on time.
Reporting to the Head of TechOps, this is a newly created role assisting the team with our day-to-day activities and is a fantastic opportunity for someone who is keen to develop and shape an operational support role within a highly technical team, has an eye for detail.
Our Head Office is in Bristol, and we currently have a blended approach between office and home working.
Main Responsibilities
Acting as the first point of contact for IT queries from staff
Daily monitoring of production numbers for internal & 3rd party fulfilment centres
Monitoring availability of key production services and resolving issues if the occur
Working with external IT suppliers as required to maintain service availability
Working with external IT suppliers to ensure new starters are setup in a timely manner
Assisting with the testing of production applications and processes
Supporting the ongoing evolution of our production processes
Providing feedback into our continual improvement strategy
Be part of our ‘on-call’ rota to cover the extended print times at night and weekends
Escalate any identified issues to the relevant teams
Helping prepare our regular reports for communication to the wider business
Carrying out minor IT moves within Bristol/Swindon locations
Assisting with the completion of documentation and ‘run-books’ for the team and wider business
Undertake small projects for the team with guidance and support from the senior team members
Key Skills Required
Good team work ethic with confidence to use initiative when required
Knowledge of MS Office, including Excel & PowerPoint
Experience using Adobe Creative Cloud products
Experience working in similar support type role
Ideally an understanding of print production processes and digital file formats.
Any knowledge of Cloud Computing would be advantageous.
Any experience in graphic design (basic Photoshop skills in particular), will be beneficial,
Ability to problem solve
What we can offer you
Annual bonus based on company performance
Hybrid working model which includes working from home and in the office
24 days holiday, plus Bank Holidays, with an opportunity to buy extra holiday
Competitive pension contribution
Staff discount card for stores and online
About Us
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, and basis of disability. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
We welcome applications from people of all backgrounds and encourage them from individuals from under-represented groups. This includes women and people from Black, Asian and minority ethnic groups.