Are you passionate about designing and implementing processes and solutions that empower great customer and employee experience?
Do you enjoy collaborating with teams that make a difference?
About our Team
Digital Business Solutions delivers innovation and solves customer and business problems, leveraging the power of technology and data. We are positioned at the center of the organization. We partner with customers, authors, editors and Elsevier colleagues. We leverage the power of technology and data to drive digital optimization across Elsevier. Our Process Excellence team supports our ambition to deliver friction-less and personalized experience and streamline processes. We provide expertise to understand and solve business challenges.
About the Role
Working with key business units, supporting several initiatives driving modernization, simplification, and consolidation of services. Key focus areas will be: Helping business partners hunt for value opportunities for customers, authors and employees. Gathering and analysing data, defining current processes and requirements. Researching best practices and identifying and documenting process improvements and functional specifications. Collaboration, teamwork and authenticity are core to our team operation with a customer-focused mindset.
Responsibilities
- Partnering with business and product teams to document current business process and challenges and design future process
- Gathering business requirements and translation into high level user stories
- Maintaining stakeholder expectations and raise appropriate issues to project managers as necessary
- Consulting senior stakeholders through effective communication and efficient, quality execution on projects
- Following established business processes, protocols and quality standards in the development and deployment of complex solutions
- Performing analysis on existing systeto ensure all current and future systems are working together efficiently; identifying options for potential solutions and assess for both technical and business suitability
- Collaborating in hybrid global teams. Work across globally disparate development teams, technology, and business, product, and customers to ensure requirements are being met
Requirements
- Experience of gathering business requirements and translating them into user stories and acceptance criteria
- Show broad understanding of software development methodologies, platforms, and tools
- Demonstrate an ability to facilitate, small/medium sized workshops
- Possess communication skills that facilitate effective dialogue across all levels of the organization. With written communication skills to include process documentation
- Demonstrate previous experience of working in an agile environment and using recognized development methodology e.g., Agile, Scrum and Kanban
- Experience of the BA role in the full software development lifecycle
- Have a solid command of the following tools: JIRA, Confluence, BPMN, Slack, MS Office, Teams
- Demonstrate experience of using analytics data to build a research strategy and qualitative insights
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact
[email protected] or if you are based in the US you may also contact us on 1.855.833.5120.
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