Job Description
RETAIL & ONLINE SALES ASSISTANT (FULL TIME – Blakemere)
PAU Run & Ride are online too!
Our newest cycling and running shop at Blakemere (nr Northwich, Cheshire) has been open for a few months and it’s going really well - so well in fact, that we need to expand the team again to encompass the increase in demand for online sales!
These are exciting times for our growing business and we’re looking to recruit a full time sales assistant who’s passionate and knowledgeable about running and cycling and who’s keen to share their passion by contributing to the delivery of a world class customer experience.
If you are outgoing, enthusiastic, have a great working knowledge of bicycles and a keen interest in our products, and if you excel at achieving face to face sales, and are equally confident responding to online queries, then we want to hear from you.
Job Details:
We need to fill a full time, permanent role of 40 hours per week delivered over 7 days on a rotating shift pattern (typically working 5 days out of 7). Shifts will include working some weekends and bank holidays and from time to time, when we run in-person events in store, you may be required to work into early evening to support that, and of course we may also need to you help cover seasonally extended opening hours, holidays, sickness, etc.
You’ll have an annual leave entitlement of 28 days per annum inclusive of bank holidays.
As part of a small team, commitment and flexibility are essential; whilst we need you to be flexible to help us run a great business, we’ll be flexible wherever we can too, so if you can’t do a particular day or simply need to make sure you can do the school run on Thursdays, tell us when you apply – maybe we can work it out together!
Salary Expectations:
Starting salary will be £21673.60 per annum (£10.42/hr).
Responsibilities and Duties
- Support fulfilment of online orders and work with the team to respond to customer enquiries received via the company website
- Greet clients in store with enthusiasm and establish rapport to quickly and efficiently identify their needs
- Demonstrate products instore and seek out opportunities to upsell and cross sell where possible
- Guide and support the customer to make informed choices when selecting the products that best meet their needs
- Close sales and promote after sales services such as gait analysis, cycle repairs and maintenance, etc
- Maintain shop floor displays, proactively manage stock and storage areas
- Other store duties as may from time to time be directed by the store manager.
Essential:
- Experience of working in a customer service environment
- Great communication skills (we mean GREAT communication skills!)
- Create a memorable first impression by acknowledging and approaching customers who come into our store with confidence and enthusiasm.
- Be a team player, self-motivated and able to use your own initiative.
Desirable
- Experience of order-picking
- A passion for running and cycling and enthusiasm for the products we sell.
- A good level of cycling and running product knowledge
Job Types: Full-time, Permanent
Salary: From £21,673.60 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Northwich, CW8 2EB: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 2 years (required)
- customer service: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: PRRB-FT4
Expected start date: 06/03/2023