Job Ref: EHG2552
Branch: Holiday Inn Express Norwich
Location: Holiday Inn Express Norwich, Norwich
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Shift pattern: Variable - as per business requirements.
Hours per week: 0
Posted date: 06/02/2023
Closing date: 08/03/2023
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Food and Beverage Team Member at our Holiday Inn Express Hotel in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Creating great Food Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food and Beverage Team Member you'll welcome our guests, recommend food drink options and help keep service on track and up to standard. By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you'll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings Events.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
What we are looking for:
- Ideallly previous hotel experience as a Food Beverage Team Member or other similar roles/restaurant background.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
- Excellent communication skills in all aspects; good organisational skills with an eye for detail;
- Willing to work a flexible schedule including evenings, weekends and bank holidays;
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.