Job Description
PLEASE READ PART A ONLY FOR SUPPORT WORKER ROLE
PLEASE READ PART A AND PART B FOR MANAGEMENT ROLES
PAR
PART A
Support Worker Role (non-management)
Responsibilities and Outcomes Skills / Experience
Essential:
Key Responsibilities:
- Assessing resident needs through robust Support Planning and Risk Assessments and obtaining necessary information from other agencies.
- Ensure that resident support plans and risk assessment are
followed and contribute to regular reviews of these plans, for
individuals to achieve the greatest possible control over their own
life.
- Assist residents to manage and maximise their finances
effectively and monitor regular rent and service charge payments
where appropriate.
- Ensuring that all residents’ records are accurately maintained.
- Promote independent living, confidence building, self-awareness,
training, education, employment opportunities and participation in
the local community.
- Enable residents to develop and implement their support plan
needs and risk assessments.
- Communicate/consult with relatives, partners, advocates, friends
or carers and other staff and agencies, as appropriate, regarding
the resident’s health, social care and well-being.
- Promote resident involvement in shaping and monitoring
services, so they have real choice and control over the service
they receive.
- Provide high quality, responsive and person-centred services that
meet the physical, mental and emotional needs of residents and
ensuring people have choice and control over their own lives.
- Be aware of and follow Houses of Hope policies and
procedures, with particular attention to standards of resident
service, health and safety, and equality and diversity
- Demonstrates a sensitive and supportive
approach to vulnerable people maintaining their
dignity and self-respect at all times.
- Knowledge of welfare benefits.
- Good written and oral communication, numeracy,
IT and interpersonal skills.
- Knowledge of organisations providing services to
vulnerable people.
- Ability to cope with verbally aggressive and volatile
situations.
Desirable:
- Understanding of Health and Safety issues.
- Experience of supported housing work including
housing management, advocacy and debt
management.
- Be able to cover shifts at short notices and flexible in a demanding working environment
Qualifications
- Appropriate professional or vocational
qualification – desirable. NVQs 2-3
Key Outcomes:
- Residents achieve independent living.
- Activity programmes within the scheme or community where
appropriate.
- Appropriate support plans are in place and implemented.
- Residents’ finances are managed with support.
PART B For management roles (_ * Senior Support Worker*_) only
Planning and achieving results
- Plans on a daily basis and prioritises routine tasks under guidance.
- Accountable for completing tasks according to standards following policies
procedures and protocols.
Resident Service
- Thinks of simple ways of dealing with other’s needs.
- Initiates action to resolve resident problems, responding to the needs and
circumstances of the resident.
- Follows up to ensure that the service delivered meets the needs of the
resident, keeping promises and commitments.
- May support external residents with requests for information within
guidelines, routine needs or simple problems.
Problem solving and decision-making
- Deals with a range of basic problems as they occur, responding to
Immediate operational needs.
- Takes decisions within the context of a routine job environment.
- Chooses from appropriate options in response to work issues that arise,
seeking advice and assistance in response to more complex issues.
Knowledge, skills and experience
- Work involves a variety of tasks that follow established sequences or
procedures.
- Work requires basic skills acquired through training and work experience to an equivalent of a vocational or academic qualification at level NVQs 2-3.
People Skills
- Works cooperatively with others, building relationships in own area of work
to deliver priorities.
- Communicates straightforward information, noting information and
requests accurately, seeking clarification where needed.
- Uses language others will understand, adapts behaviour and takes
reasonable steps to understand and respond to people with different
backgrounds and needs.
- May produce and make alterations to standard documentation within an
established framework.
- Recognises different needs, circumstances and points of view in others, and responds to those appropriately
Job Types: Full-time, Temp to perm, Apprenticeship, Freelance, Zero hours contract, Volunteer, Internship
Contract length: 12 months
Salary: £11.00-£13.00 per hour
Benefits:
- Company pension
- Flexitime
- Language training provided
- Store discount
Flexible Language Requirement:
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
- Loyalty bonus
- Performance bonus
- Safety bonus
Work Location: One location
Reference ID: Passport