Job Description
Sales and Customer Service Agent
Job Title: Sales and Customer Service Agent
Salary:
£10.00 hour + benefits, Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)
Location: Canary Wharf, London - Hybrid
Hours: 37.5 per week
Shifts: 08:00 – 16:00 or 12:00-20:00 Monday to Friday / 08:00-16:00 on weekends. Hours each week will outlined in a monthly rota. You will be expected to work 2 weekend days per month.
Main Purpose of role:
We are looking for a Travel Agent to join our existing team for Center Parcs. Center Parcs offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Dutch to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Center Parcs including the exploration and understanding of the needs and expectations of customers.
Who are Comdata Group?
Leading the way in Customer Interaction & process management Comdata are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels.
Learn more here: https://www.comdatagroup.com/en/about/who-we-are
Why work for us?
- Comdata has a fun and sociable team environment working culture
- Pension Scheme
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Weekly dress down day
- Cycle to work scheme
- Tech scheme
Operational Days and Hours
With given notice, Comdata reserves the right to change your working hours. Please note that whilst you will be supporting the PVCP contract, whose standard office hours are between 8am and 8pm Monday to Friday & 9am – 4pm Saturday to Sunday your Comdata contracted hours will be 8.00am - 10.00pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.
Database & Systems & Training
Full training will be given by Comdata and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft
skills training.
Opportunity for Growth
The suitable candidate will be welcomed into the team where they will work along side established, skilled consultants to help ‘raise the bar’ in terms of customer experience.
Across the campaign the team will have SMART objectives. These will be communicated by the manager (on behalf of the client).
Responsibilities and Duties of Role
- Handle incoming calls for both sales and service calls
- Handle service requests in the applications system supplied by Center Parcs
- Generate sales through understanding customer needs and creating desire
- Cancel, modify or confirm visits already sold
- Upsell additional products, services and extended stays
This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.
Training
- Full product and system training provided
- Sales technique training provided
- Customer Service skills training provided
Profile
- Dutch speaker to fluent level.
- Excellent interpersonal skills.
- Able to add to a high performance team culture where agents “exhaust all opportunities” to achieve targets and brand loyalty for the client
- A natural ability to drive sales.
- Professional and emotionally resilient.
- To embrace the brand vision of the Center Parcs core values.
- Good attention to detail.
- Excellent multi tasker.
- Aims to surprise and delight on every customer interaction.
- Experience in a previous customer service or sales roles.
- Excellent communication and motivational skills, ability to multitask and work independently.
- Ability to work in a fast paced environment, maintaining attention to detail and accuracy.
- Excellent understanding of call centre practices, KPIs etc.
Job Type: Full-time
Salary: £10.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: Hybrid remote in LONDON
Application deadline: 17/02/2023
Expected start date: 20/02/2023