Connect to your Industry
Our purpose globally is to make an impact that matters for our clients, our people and society. Our people are at the heart of what we do, and so we are focused on building a firm where everyone can thrive and do their best work, one that is truly inclusive and reflective of society and has our shared values at its core. In Deloitte UK, we have an opportunity to ensure that our people experience ambition, together with our purpose and shared values are truly activated locally and embedded into the core of our business.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle. You will shape and recommend new digital products and services that positively impact employees and deliver business value. You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale.
You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities.
Some of your responsibilities will include:
- Establishing and refreshing the team’s opportunity roadmap based on research around employee needs, external trends and business priorities.
- Establishing relationships with the business community and partnering with key business stakeholders in the early discovery stages.
- Managing stakeholders; influencing and shaping stakeholders’ objectives. Working with senior leaders to support a future vision and priorities.
- You will be responsible to identify new opportunities. Qualifying, planning and executing a variety of research methodologies.
- Facilitating workshops (such as business ambition workshops, research playbacks, user journey, ideation workshops etc.) with business stakeholders, employees and colleagues.
- Synthesizing and framing research into meaningful insights. Sharing employee needs through storytelling artefacts, including journey maps and personas.
- Working closely with the Product Manager in the ‘Solve’ phase to shape the product proposition, including the product vision, key objectives and MVP definition.
- Developing commercial models that clearly the cost/benefit that the solutions that we bring to life through our work.
- Managing the discovery process along with the PM and sharing progress with program leadership.
- Coaching junior members of the team as well as members of the organisation about the value of human-centered design.
- Leading on the creation and management of a experience research community who we rely on to provide us insight and feedback on the needs of the business and the suitability of the products we create.
- People management of service designer(s) and researcher(s)
Connect to your skills and professional experience
This is a critical leadership role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of service and product design.
- You have experience in core service design methods and processes
- Depth of experience in user experience, design research, service design and design strategy
- Passion for creating new methods and practices
- Creative problem-solving skills and a curious mind
- An intrinsic passion for making things better
You will show the following skills:
- Deep understanding of the design-thinking methodology and practical knowledge of human-centered design
- Ability to plan, run and execute research autonomously
- Strong listening, leadership, communication and influencing skills
- Ability to work in a self-directed nature and navigate ambiguity
- Strategic thinker who is value-driven (outcomes over solutions)
- Experience shaping a product vision and value proposition
- Desirable: Experience working in an Agile environment
- Desirable: Commercial modelling to support business investment cases
- Desirable: People management
Connect to your service line - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”
Connect to your agile working options
Location: The home office of this role is London
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the London team. You’ll spend most of your time working from home like all of your London colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.
You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.
Discover more about our locations.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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