Job Number 23024989
Job Category Golf, Fitness, & Entertainment
Location Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
CANDIDATE PROFILE
Experience:
- Previous experience working within a similar environment preferred but not essential
- First Aid (desirable)
Skills and Knowledge
- Strong communication skills (verbal, listening, writing)
- Pro-active and reliable
- Ability to work independently and within a team
- Golf knowledge essential
Education or Certification
- PGA Training/ PGA Qualification desired but not essential
- Good level of English essential
SPECIFIC DUTIES
- To provide a consistently high level of service and hospitality to all Members, Guests and Customers at all times and in all areas of the Golf Operation.
- To ensure that all areas of the Golf Operation function smoothly and in accordance with the standards laid out within the Marriott Golf Audit and other relevant SOPs.
- To meet all criteria required to pass the necessary Marriott audits such as the Marriott Golf Audit ‘Brand Standards’ & ‘59 Club Mystery Shopper’
- Take golf reservations and ensure that all golf bookings are correctly inputted into Concept booking system, and that revenue is processed correctly
- To assist in general shop and service-related duties (e.g. merchandising, stock control, cleaning)
- Be responsible for all payment transactions personally taken on shift and to report any discrepancies.
- Check-in all golfers following the correct audit criteria and support the day to day management of tee times.
- Support the daily management and maintenance of the buggy fleet and operation, including cleaning, fueling and positioning ensuring that sufficient buggies are available to cater for both that day and following day’s business.
- Regularly monitor and stock the locker facilities, undertake cleaning as required.
- Assist with ball control and cleanliness at the Golf Academy/ range.
- Ensure that guidelines, as set by the hotel, are followed in terms of sanitisation and safety practices with regards to the customer facing areas in the golf operations, equipment, retail, buggies and confectionary.
- Carry out course marshalling duties.
- Ensure that the Half Way House is operational, in line with Marriott Standards.
- Carry out green fee payment checks with the collection of tickets on the 1st tee.
- Ensure that all golfers are abiding by the rules of the game and course etiquette (replacing divots, raking bunkers etc…) and the dress code.
- Keep play moving at a reasonable pace by following Marriott pace of play guidelines
- Be of assistance to all golfers as requested and report serious on course problems to the golf shop, Golf Operations Supervisor or Director of Golf.
- Corporate golf day banner management, score card marking, scoreboard updates and any other Corporate / Society Day requests.
- To support the successful running of golf days; including being the host to organisers where required
- To support the effective delivery of member competitions and bookings, including handicap maintenance.
OTHER
- To Comply with Marriott International Hotels Limited Regional Office policies and procedures at all times.
- To carry out other duties across the hotel as assigned by management that may be required to ensure the Hotel Operation is properly maintained in line with budget and/ or to provide total guest satisfaction.
- To ensure all Marriott Policies on Cash, Key and all Controls are adhered to and followed consistently.
- Working hours as required to do your job but normally not less than your contracted hours
- Those who are qualified, can provide Golf Tuition as per the Marriott Golf Pro Tuition program
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.