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Chubb now has an opportunity for an Administrator to join our team in Birmingham (Dudley). The main goal of this role is to provide general administrative support to enable the smooth and effective running of the service team. You will assist the Operations Manager in the provision of a superior level of customer service.

• Take calls from engineers and customers relating to enquiries
• Order parts for engineers
• Call customers to book engineer visits
• Update the JD Edwards system with any amendments required
• Support the Operations Manager with any administration requests, such as, placing subcontractor orders
• Manage maintenance contracts ensuring new contracts are processed through to JD Edwards for invoicing, and maintenance engineers are booked
• Deal with customer disputes and contract terminations

• Have a good general background in administration ideally from a service / engineering background
• Be customer focused with extensive phone-based customer service skills
• Possess strong IT skills across Word, Excel and Outlook
• Have strong attention to detail and the ability to multi-task
• Have the ability to prioritise and work well in a fast-paced environment

• Salary dependent on experience
• 25 days holidays plus bank holidays, plus option to purchase additional days
• Company pension scheme
• A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services

More about us:

Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.

We welcome applications from Administrators, Office Administrators, Sales Administrators, Branch Administrators or Receptionists who live within a commutable distance of Birmingham, Dudley, Oldbury, Rowley Regis, Brierley Hill, Kingswinford, Wednesbury, Wolverhampton or Walsall.