Job Description
Are you a UX Designer with a love for adventure, the outdoors and a passion for travel? If you are, we'd love to hear from you!
Reporting directly to Stuart Hammonds, within our technology team, the UX Designer will play a critical role in the development of our technology and digital product capabilities. You will be working alongside the Product Managers for App and Web to develop industry-leading digital customer experiences that enable our customers to plan, book, enjoy, record and share their self-guided active travel.
This role is based out of our Glasgow city centre office, with the opportunity for hybrid working.
About Macs Adventure
We’re an adventure tour operator on a mission to be the leading global brand in self-guided, active travel.
Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 100 people across the UK, US and Germany who share our purpose to lead, advocate & enable self-guided, active travel as a positive force for people and planet.
Our Culture
We’re an adventurous business with an ambitious vision. Our aim is to triple the size of the business by 2026. We want to do this the right way and have set ourselves another important goal of achieving BCorp status within 2 years.
Our culture reflects these ambitions. We’re a fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route, we’re looking for people who enjoy challenges, love learning and want to make an impact and relate to our core values;
- Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!
- Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
- Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
- Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.
What you’ll do;
We are looking for a UX Designer with at least 2 years’ experience in the design and implementation of outstanding digital customer experiences, who can help to define and deliver a design framework and customer experience across our Apps and Website, that make Macs Adventure stand out from the competition and consolidate our position as the market leader in self-guided active travel.
You’ll be joining Macs Adventure with a passion for:
- Creating exceptional usability across our digital products that make Macs THE place people go to plan, book, enjoy, record and share self-guided active travel
- Delivering consistent, best in class user experiences, that make using our products seamless and engaging (e.g. App Navigation usability, Website performance).
What you’ll bring;
- An eye for brilliant UX design and the ability to research and conceptualise solutions that exceed customer and user expectation
- A passion for consistent, exceptional design that inspires the user across multiple products
- Experience of working alongside product managers in an Agile software development framework.
- You’ll have at least 2 years commercial experience as a UX Designer, UI Designer or similar role (either client or agency)
- High proficiency in graphic design, typography and design theory.
- Experience in establishing customer centric UX design ways of working.
- Expert in design software such as Photoshop, Sketch, Illustrator, InDesign.
- Knowledge of good design practice and trends across multiple platforms, including web and Native Apps.
Not essential, it would be a bonus if you;
- Travel industry experience in a related role
- Have a passion for active travel, walking or cycling
The knowledge and skills we’ve listed represent “the perfect candidate”. No one’s perfect and we know the ‘confidence gap’ can stop brilliant people applying. If you love the sound of this opportunity please apply, we’d love to hear from you.
You could belong here;
To deliver adventures for more than 300,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
What we’ll offer
As well as your salary (£45,000 + Bonus);
- ANNUAL LEAVE: We’re an inclusive employer and celebrate diversity. We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.
- BIRTHDAY BOOSTER: An extra day off on your birthday!
- PENSION: We offer a contributory pension scheme.
- DISCOUNTS: You are eligible for great discounts on Macs Adventure trips!
- TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.
- FLEXIBLE WORKING: A flexible work culture you’ll be able to work from home as well as coming into our hub office in Glasgow 2 days a week to collaborate with colleagues.
- GETTING TOGETHER: Regular team, management and leadership meetings and retreats.
- CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.
- L&D: We support regular learning and development opportunities.
- WELLBEING: We'll support you in looking after your health and wellbeing so you can do your best work.
- TRAVEL: Occasional international travel may be required.
- * IMPACT:* The opportunity to make a difference in people’s lives and the planet.
Job Type: Full-time
Salary: £45,000.00 per year