Night Concierge & Security Assistant
Permanent Job role
Full time 37.5 hours a week
Salary £21,255 per annum + 10% night allowance
Location: Hull, Kingston upon Hull
For your application to be considered please ensure you complete and attach alongside your CV a Supporting Statement detailing in a few sentences why you have applied and feel you are a suitable candidate for this role.
Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.
The difference you’ll make
The Concierge and Security Assistant will work across a defined geographical area delivering a high quality service to Riverside Customers, you will act as an initial point of reference on the phone, or in a Reception area as required. In this role you will be implementing night security systems, ensuring overall safety and security of the scheme and responds to faults as discovered.
So, who are you?
You have an experience of working in a customer focused environment, ideally in this role you will undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service, also to ensure that all data is compliant with legislation and policies relating to data quality. for further info about the job please find the below Job Description
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working
Enjoy the rewards
Working with us, you’ll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.
Applications may close before the deadline, so please apply early to avoid disappointment
Role Profile.
Accountabilities or “What You Have to Do”
- Act as an initial point of reference on the phone, or in a Reception area as required.
- Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
- Implementing night security systems, ensuring overall safety and security of the scheme
- Responds to faults as discovered.
- Monitor access to schemes and visitors.
- Meeting the requirements of health and safety policies and practices.
- Reporting incidents and anti-social behaviour.
- Carry out domestic tasks (cleaning communal areas) to a high standard.
- Effective recording of information.
- Implementing policies and procedures to ensure effective service delivery.
- Advises management promptly of any signs of problems or concerns about a client.
- Reporting repairs to maintenance contractors by using appropriate systems.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- To understand that your efforts will be client led.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
- Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.
- Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate.
- Adhering to equality and diversity policies in all aspects of service delivery.
- Ensuring effective exchanges of information with team members and day staff.
- To provide a high quality, customer-orientated service championing
- “Riverside Service Style” practices
- Constantly review work outputs, setting improvement targets and appraising individual performance
- Participate in the work of the Divisional team, encouraging innovation
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
- Ensure that all data is compliant with legislation and policies relating to data quality
- To actively promote Riverside locally.
- Any other relevant duties as required by the designated manager.
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Knowledge, Skills and Experience
Essential
- Experience of working in a customer focused environment
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Additional Information
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.