Job Description
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on the UK Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's US list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.
ROLE SUMMARY
The Senior Manager, Human Resources has a central role, working closely with the HR Director within the Talent function of the business and has the following main areas of responsibility:
- Provide professional HR and Professional Development support to Bain London, developing, implementing and reviewing HR/PD policies and strategies
- Provide support to the HR Director on key inititatives and elevating the HR function such that it becomes a key strategic contributor to the achievement of Bain London’s Talent strategy
- To be able to step in when required in areas of absence when the HR Director is out of the office
This role requires a hands on senior HR professional that thrives in both a strategic and operational role.
KEY RESPONSIBILITIES AND ACTIVITIES
EMPLOYEE RELATIONS
- Ensure the consistent application of HR policies and procedures throughout the business
- Provide guidance on employee relations issues including investigations, disciplinaries, grievances, performance improvement and absence management
- Act as a main point of contact for employee relations issues, providing counselling and guidance to employees and/or line managers supporting them handle difficulties and diffusing situations
- Oversee the management of all short/long term sick absences, managing insurance where necessary, back to work protocols etc.
- Keep up to date on employment law, re-drafting and implementing policies and advising stakeholders accordingly
- Build strong relationships with Staffing/PD, Global HRBPs, Business Functions leaders being an adviser and influencer on HR related matters
- Manage the performance improvement process, ensuring legal compliance and being a trusted advisor in this area
- Support the Director manage employee exits, exit interviews and any transitions
REWARDS
- Support the Director in managing the annual benchmarking process, reviewing and implementing compensation principles based on business need
- Analyze and interpret benchmarking data sets. Synthesizing data based on local market information for presentation to key stakeholders
- Oversee data gathering for yearly benefits benchmarking, making recommendations on Bain’s benefits package to ensure it remains best in class
PROFESSIONAL DEVELOPMENT
- Drive the Professional Development strategy for London Business Functions across the employee life cycle - recruitment, induction, retention and exit - promoting a strategic approach to Talent management
- Ensure the effective delivery of Business Functions PD programs such as Mentoring, Peer Groups, Apprenticeship program, implementing change initaitves where necessary
- Provide professional development advice and support to managers, coaching them on PD initiatives e.g. talent planning, team PD etc.
- Recommend, develop, implement and review talent processes and strategies for Business Functions
- Oversee the management of the annual and interim review cycles to ensure Business Functions receive timely performance feedback, coordinating with Managers on appropriate messaging, quality checking reviews and providing training and feedback
- Oversee the management of the annual and interim promotion cycles, ensuring due diligence is conducted
- Oversee the World Wide Employee Survey, leading on communications and results analysis, ensuring recommendations are fed back to Business Function leadership
HR FUNCTION
- Ensure HR systems/processes remain fit for purpose and under regular review to ensure high levels of customer service, efficiency and accuracy. Identifying opportunities for improvement, automation etc.
- Provide direct, day-to-day management of the HR and PD Managers, developing the team to high standards
- Provide feedback and updates as needed to the team, assist and provide guidance on local employee trends and/or issues
ADDITIONAL ACTIVITIES
- Build strong relationships with Chief Talent Officer, Global HR, Staffing/PD and Leadership, being a trusted advisor and coach on all HR/PD matters
- Partner with global HR team, providing thoughtful advice on London policies for London based GRS employees
- Continually identify opportunities for improvement and implementation of best practices throughout all aspects of the employee life cycle
- Support the Director implement any HR/PD strategic initatives in line with business needs
- In collaboration with the Director, assist with disaster recovery programmes, supporting with people tracking in such instances and liasing with Office Security lead and Global Security Director
This role description may be subject to change, depending on current requirements within the business.
PERSONAL ATTRIBUTES
This role will suit someone who has worked as an HR Generalist role in a professional services environment. You will need to demonstrate the following characteristics:
- Sound understanding of HR function, fundamentals and processes
- Solid knowledge of employment law and HR practices
- Experience with talent development initiatives
- Strong collaboration skills with the ability to build relationships with a variety of stakeholders
- Possess excellent communication and influencing skills
- Effective team player, collaborative, inclusive approach to working with the team
- Strong organization skills - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously
- Highly proactive with an open and progressive mindset
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QUALIFICATIONS
- Minimum 8 years generalist HR experience
- Solid employee relations experience preferably gained in professional services
- Experience managing a team
- Experience within Learning & Development
- Preferably CIPD qualified
- Experience with working in a matrix Partnership organisation
HOURS
9.00am-5.30pm Monday to Friday although a reasonable amount of flexibility is required, especially at peak times.