ABOUT THE ROLE
To perform the security function of the hotel- ensuring that all external security personnel have been assigned and fulfilling their duties as per the company’s policies and procedures. To maintain the standards of the company policies and procedures, whilst protecting and safeguarding guests, visitors, contractors, associates, the company and company assets in relation to all matters involving security, fire, emergency, bomb and health & safety. You will be scheduled on a 4 on 4 off basis.
KEY DUTIES INCLUDE BUT ARE NOT LIMITED TO:
To carry out floor patrols-
To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
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To ensure access keys are not given without the authority
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To ensure that storerooms and secure areas are kept locked
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To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
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To carry out checks of associate lockers as instructed, ensuring that the Talent Team are informed
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To ensure that anyone removing property is in possession of an authorised property pass out form
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To investigate any allegations or incidents which occur, to assist management and to report all incidents in accordance with procedures and to take such action as is necessary
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To maintain a good relationship with local police, other hotel & estate security teams
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To record and circulate details of suspects or criminal activities which may affect the hotel and inform the duty / night manager, reception, accounts and reservations of any concerns
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To utilise and ensure that security and emergency equipment is operational
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To ensure fire regulations are not breached and fire exits doors and stairs are not obstructed
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To report and inform HODs of any hazards to safety that comes to your notice
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To update the accident book, follow up on all accident investigations
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To ensure any reports to be sent to the Environmental Health Officer via RIDDOR are seen by the DSS first who will always send reports unless advised otherwise
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To ensure that the appropriate manager is advised of customer concerns at all times and to deal with or ensure complaints from customers are dealt with immediately •
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To assist with associate training i.e., fire training, emergency procedures or as requested by the DSS
QUALIFICATIONS
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Must hold a SIA Door Supervisor Licence
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First Aid Trained (Preferable)
BENEFITS OF WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON
Access to Mental Health First Aiders- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Employee Assistance Programme
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Flexible Work Policy
- Meeting Free Fridays
- Reward and Recognition – Star of the Month and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Culture Club – Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Career Progression – our goal is to always to coach and keep our employees helping you to develop and grow within the Hotel
ABOUT PAN PACIFIC LONDON
Welcoming the epitome of modern luxury, an urban retreat located in One Bishopsgate Plaza in the City of London, just moments away from Liverpool Street Station. Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property and most recently voted AA Hotel of the Year 2022. Our team can’t wait to welcome you.