As Cluster Revenue Manager, you will be responsible to implement revenue management strategies and processes, in order to optimise and maximise revenue. Reporting directly into the management company’s Group Operations Director, the successful candidate will manage revenue for 4-6 hotels across the company’s portfolio. Developing pricing strategies and forecasting revenue for all hotels; working closely with hotel sales teams, reception teams, general managers, and the management company. Conducting analysis of market share and prices offered by other hotels to develop competitive prices and discounts. The successful candidate can expect agile/remote working, however there will be an expectation to work on-site as and when required.
Key Responsibilities
- Implement revenue management operations, procedures and best practices.
- Identify new revenue opportunities.
- Provide daily, weekly and monthly reporting.
- Optimise and expand group partnerships.
- Responsible for the overall rooms and group revenue for the hotels.
- Challenge and influence hotels to improve service level and operational standards.
- Build and maintain strong working relationships with all levels within the hotels, brands, management company and owners.
- Embed a revenue management culture.
- Delivering of training to the hotel team as required on related topics.
- Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
- Daily pick-up analysis, strategy adjustments and reporting.
- Perform competitive benchmark studies and follow market trends.
- Create and maintain a 13 month rolling demand calendar.
- Create and develop pricing strategies in conjunction with the individuality of each hotel.
- Provide weekly dynamic forecast of expected results, variances, and budget comparisons.
- Manage and oversee strategy for all third-party distribution.
- Responsible for assessing, analysing, and pricing group business strategies.
- Analyse overall monthly hotels performance and provide summary report with recommendations to improve long term strategies.
- Ensure all related systems are configured correctly, validated, and working to full capacity.
- Ensure website booking process is maintained up-to-date and functional.
- Ensure hotel teams are fully competent in the use of all systems.
- Work in liaison with hotel sales and reservations departments as a team.
- Regularly check the input and the quality of data.
- Attend weekly revenue calls.
- Responsible for best practice standards to include competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
- Evaluate performance of group revenue and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.).
- Reduce the cost of distribution by finding new less expensive means of delivering business.
- Prepare and support the annual revenue budget process.
- Inspire Hotel’s HODs to further embed a revenue management culture.
Line Management Duties
- Carrying out HR duties, such as interviewing, 1:1’s, appraisals, and personal development of team members.
- Delivering training and coaching to team members. Spotting re-training needs when they arise.
- Ensuring the team’s continual development, taking advantage of any training, workshop, and further education opportunities.
- Appropriate absence management.
- Use of the HR and payroll system.
Skills and Experience:
- Ideally the candidate is from a branded hotel or hospitality environment. Passionate about customer and people centred environment.
- Minimum 2+ years in sales management, revenue management or equivalent role. Ideally within a management position or team leader role.
- The confidence and ability to challenge the status quo and internal decision making.
- Self-motivated individual with the ability to multitask and work across several sites with multiple teams.
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Excellent interpersonal skills and experience dealing with key business stakeholders. Able to strike the right balance, professional and approachable.
Team Member Benefits
Joining our team allows you to experience the benefits that come from working for one of the worlds most recognised brands, Hilton. Great training, global opportunities for progression, and the ability to make a real difference to our guests and our Team. You will also be working within the leaf HOSPITALITY group which will ensure access to some great benefits such as increased holiday allowance, extra leave allowance like maternity and paternity, discounted hotel stays and staff food.
In return for joining our team, we will listen to you and take on board feedback to ensure we are always striving to be excellent. We will invest in your continued learning and development and allow you to room to grow within the Company if you display the right attributes, skill, and uphold our values of having integrity and being human in everything we do.