Job Description
Job description
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Nuffield Health Canary Wharf | Fitness & Wellbeing | Permanent | Full time
Up to £21,500 depending on experience
40 hours per week
We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to membership, physio, GP, health assessments and personal training and create a professional first impression.
This role will require you to work different shift patterns between 5.30am – 9.15pm
Responsibilities include:
- Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
- Working as part of a team to ensure customer service levels exceed expectations
- Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
- Management of diaries and client appointments for all departments in the health club.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the daily cashing up and balancing of tills is completed correctly.
- Ensuring the reception area is neat and tidy at all times
- As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
Skills/Experience required:
- Experience in a customer service focused environment
- Outstanding communication and customer service skills
- Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
- A team player with exceptional planning and organization skills with the ability to multi task.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and ‘can do’ attitude.
- Excellent customer service skills.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Job Type: Full-time
Salary: £21,500.00-£21,501.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Gym membership
- Private medical insurance
- Wellness programme
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- As part of this role, all staff will be BLS trained this means it's essential that all candidates are capable of swimming.
Work Location: One location