Job Description
Dragonfly Hotel Colchester are currently recruiting for a Night Porter to join our team.
You will be an integral part of our hotel team, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.
Main Objectives of the Role:
- The Night Porter will adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property.
- To carry out all key duties as for the Night Porter Duty List and daily hand over procedures in an efficient and responsible manner.
- Completing Night checklists, including reception audits (keys, invoices, check our preparation), completing cleaning schedules, preparing conference rooms and event space, check-in guests in and out, providing support form guest queries, for late service and early morning wake calls as required.
- To have a complete understanding of Hotel and Company procedures in the event of a fire.
Key Requirements for the Role:
- Experience of Night Working (Role is on a 4 on 4 off basis)
- Superb Customer Service skills- gained on a reception desk or similar is highly advantageous
- Experience of presenting an environment that exceeds our Guest expectations.
- Excellent punctuality and attention to detail.
In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our new Wagestream facility.
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join the family!
Job Types: Full-time, Part-time
Pay: From £10.00 per hour
Job Types: Full-time, Permanent
Salary: Up to £10.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Ability to commute/relocate:
- Ardleigh Colchester, CO7 7QY: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: One location