The Luxury Family Hotel Family are dedicated to creating the time and place for wonderful family memories to be made at their hotels. Being part of this family is more than just a job it is being part of something more, it is developing yourself within a team of likeminded individuals, being dedicated to each other to create magical moments for our guests, it is about enjoying your time at work so much so it shouldn’t feel like work at all.

We were recently awarded Best Employer at the Springboard Awards for Excellence and we have created an inspiring space for our team members that is fun, all-inclusive, professional, and rewarding. Just as a job in hospitality should be! We are dedicated to investing in individuals training needs to develop their hospitality careers. Our Four Core Pillars define our teams culture and all we ask of you is to work together to ensure we deliver exceptional customer service, going the extra mile for each of our guests

Family is what we do best, we are Family Focused to ensure our guests have the most magical memories whilst encouraging the same environment for our team members too!

Located on the edge of Bury St. Edmunds, amongst 1,800 acres of National Trust parkland The Ickworth is an incredible Italianate palace. Our guests can take a stroll on foot or clamber up ancient trees. While the kids play in the crèche, our adult guests have time to swim in the indoor pool or sip Champagne in the historic walled gardens. Within easy reach of bustling Bury St. Edmunds, and, slightly further afield, the famous university city of Cambridge and the horse-racing at Newmarket, The Ickworth is well-located to enjoy everything East Anglia has to offer, whilst still being within easy reach of London.

The Graduates at Luxury Family Hotels is our exciting leadership programme for graduates looking to build thriving careers in hospitality. Your 12-month Graduate programme offers an unparalleled level of variety and exposure. Being attached to one of our hotels for the entirety of your operational training means you will fully immerse yourself in its operational structures, showing you how each department fits together to create a polished package. This will be combined with regular mentorship from one of our senior leadership team, and off the job training under our Institute of Hospitality accredited training scheme. You will have the opportunity to develop, and pitch a business project of your choosing, which may be implemented in our hotels, and to work on a sustainability project, contributing to our commitment to keeping our locations beautiful.

Your year in detail:

• Eight months of operational training in one location in up to three of the following departments: Reception, Food & Beverage, Housekeeping, Wellness, Maintenance, Kitchen, and The Den (creche)
• Two months in one of our central office teams of your choice: Central Reservations & Revenue, Human Resources , Learning & Development, Marketing, I.T and Finance
• Two months in a supervisory role, where you will hone your managerial skills
• Ongoing off the job training, including a business project of your choosing
• A local sustainability project of your choosing

What we’re looking for:

To successfully fill this role we are looking for an individual who has graduated within the last 2 years in any subject and who holds a strong passion for the hospitality industry. Personality is key - we want to get to know you!

Application timeline:

• Applications close on 31st March 2023
• We will review all applications after the deadline
• Phone interviews will take place throughout April and May 2023
• Successful candidates will then be invited to an Assessment Centre in early June, and will be informed about offers shortly after

If you have any questions whatsoever, please just email us at [email protected]

If accepted to the Graduate programme, you will be welcomed by a group of like-minded, kind, and passionate individuals and be at the very forefront of what it means to be hospitable.

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday – Time to celebrate!
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme – our hotels are in beautiful locations, there’s no better opportunity to get on your bike and we can help to make that happen.
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages – Family Focussed in all that we do.
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us! Alternatively, for anyone wishing to relocate there maybe the possibility of staff accommodation please contact us for details.

Diversity and Equal Opportunities Statement

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.