Job Description
Our client is seeking a talented and driven Customer Service Representative to join our team. As a key member of our customer service team, you will be the first point of contact for our customers, providing excellent customer service and support to ensure their entire journey with us is positive and seamless.
Key Responsibilities:
- Respond to incoming customer queries and requests via telephone, email, and LiveChat in a timely and professional manner
- Assist customers who have fallen behind on their payments to help get them back on track
- Conduct loan underwriting and make decisions on loan applications outside of our automated affordability assessment
- Maintain accurate and thorough customer service records
- Provide assistance to the Finance, Accounts, and Sales teams as needed
- Become knowledgeable about our internal systems and online application process to deliver outstanding customer care
Requirements:
- Friendly and patient demeanour with excellent interpersonal skills
- Ability to handle challenging customer situations with tact and diplomacy
- Professional phone manner and effective communication skills
- Outgoing, positive attitude and great listening skills
- Strong problem-solving and critical thinking abilities
- Excellent admin and record-keeping skills
Help us continue to provide the best possible customer experience. If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced environment, we want to hear from you!
We offer competitive compensation packages and opportunities for growth and development within our organisation. If you are ready to take your customer service skills to the next level, apply today!
Job Type: Full-time
Salary: £20,000.00-£25,000.00 per year
Schedule:
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: One location