Based on-site at our Birmingham Study Centre
The Opportunity:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education.
We are currently recruiting for an IT Support Technician to be based at our Birmingham Study Centres. Our ideal candidate would have great customer service skills in order to provide outstanding support to our colleagues and students. You will also need to have good technical skills in order to resolve any user issues that arise across the business, you will be the sole IT Support in your location which will enable you to be responsible for a wide range of technical problems.
Key responsibilities include:
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Be key in providing outstanding localised and remote support to our growing portfolio of UK based study centres and offices taking ownership of first and second line issues and service requests for staff and students for all technical matters.
- Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
- Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.
About You:
We would like to hear from applicants who can demonstrate these skills and experience:
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Vocational qualifications (NVQ 2-3, City & Guild) or equivalent, plus some experience in a relevant role OR Considerable work experience in a relevant role/relevant life experience.
- Proficient in using and supporting Microsoft operating systems and applications.
- Comfortable explaining technical solutions to all levels of users within a business environment.
- Demonstrable experience of using an ITSM ticketing system Ability to multitask and prioritise / re-prioritise.
- Awareness of data protection principles e.g. GDPR.
- A fundamental understanding and appreciation of a variety of underlying web technologies.
Desirable Skills and Experience
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ITIL Qualifications.
- Technical accreditation's e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience working within an IT customer support environment, preferably within the education sector.
- Experience of working with AV equipment Experience working in the Higher Education sector.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
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30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- Healthcare Cashback
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other competitive benefits!
Arden’s values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!
Closing Date: Sunday 26th February 2023
1st Stage Interviews will be scheduled for w/c Monday 6th March2023
To all recruitment agencies: Arden does not accept agency CVs unless specifically engaged on the role by the TA Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Arden is not responsible for any fees related to unsolicited CVs.
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!