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Outpatient Receptionist

Job Description

The post holder will be working on front line Outpatient Clinic Receptions at Wexham Park Hospital within Outpatient departments for Frimley Health.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The postholder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner.

• To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
• To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
• To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients’ data is recorded accurately.
• To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
• To be responsible for cashing up, closing outpatient's clinics within 24 hours.
• To adhere to the Trust Access Policy.

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