Job Description
The Quality and Compliance Lead makes a meaningful contribution towards enhancing quality of life for the Clients of TGCG, by keeping the service safe and ensuring the highest possible standards of quality and compliance. If you’re looking for a role in a sector that makes a difference, we think there’s nowhere better than The Good Care Group.
We’re looking for a Quality and Compliance Lead to join our Quality Assurance Team in London (Whitechapel). You will be an integral part of the Quality Assurance Team; driving continuous improvement through audit and data analysis. The successful candidate will monitor activity across the business to ensure regulatory compliance, compliance with internal standards and procedures, and to ensure that best practice is well-embedded into everyday ways of working.
Why we think there’s nowhere better:
- We’ll invest in your career development, through additional training, coaching and mentoring
- Award winning innovative software and processes
- Supportive team and management
- Great place to build your skills with development opportunities across the Sodexo Group
- Free, confidential Employee Assistance Programme
- Cycle to work scheme
About the role:
The post-holder will be responsible for delivering the Quality Assurance framework ensuring that client care is delivered to the highest possible standard, and that any need for improvement is identified and resolved with robust action plans.
The Quality and Compliance Lead will be responsible for communicating key messages and presenting data to a number of different stakeholders including working closely with the Quality Assurance Manager to monitor quality KPIs through the monthly KPI report, and presenting end of year client health and wellbeing outcomes.
About you:
It is essential you have prior experience in a quality & compliance role; conducting audits and overseeing compliance, along with experience in the social care sector.
Essential
- Ability to audit with a high degree of attention to detail
- Confidence identifying compliance gaps and setting action plans for others
- Confidence giving feedback to others to drive continuous improvements
- Good knowledge of CQC regulations, the Health and Social Care Act, the Mental Capacity Act and other relevant legislation
- Good knowledge of health and social care best practice with the ability to identify this through qualitative audits
- IT literate with a sound grasp of Excel and other data analysis tools
- Able to analyse large data sets to identify themes, risks and make recommendations for improvements
- Excellent written and verbal communication skills – able to present and explain findings and ideas to different audiences and in different formats
- Ability to develop tools for maintaining excellent governance including process maps
Desirable
- Experience working with Salesforce
- Experience working with Google Suite of tools
- Good working knowledge of Scottish regulatory requirements (the Care Inspectorate)
The Good Care Group is part of a family of Sodexo home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).
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Job Type: Full-time
Salary: £34,125.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Work from home
Schedule:
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Experience:
- audit: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location