Job Description
IT Administrator
IT
The Langham, London; Europe’s first Grand Hotel and Forbes 5\* rated property, is currently recruiting for an IT Administrator to join our talented Information Technology team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of an IT Administrator, your key focus will be to:
- provide support to all hotel guests, operational departments and back of house colleagues
- ensure that all Information Systems run efficiently at all times; e.g. Oracle products Opera and Micros POS, Newmarket’s Delphi and Market Vision, Concept Spa, Sun Accounts, Microsoft Servers 2003/2008/2012, Exchange Server 2010; along with many bespoke products and interfaces which are hotel specific
- investigate and resolve software and hardware problems of servers, guests and colleagues
- provide first line support (via on-call rota with other members of the IT department) via telephone, email, remotely and in-person via the standard operating procedures and ticket logging process with a view to resolve the issue as soon as possible
Do you have? –
- previous experience of working in IT within Hospitality related environment (this is desirable)
- knowledge of Active Directory, Microsoft Server 2003/2008/2012, Group Policy
- knowledge of Microsoft Exchange Server 2010/2013
- knowledge of hotel systems such as Opera, Micros, Materials Control, SUN Accounting etc.
- ability to work as part of a team or independently
- strong problem solving skills and analytical mind
Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:
- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- discretionary service charge
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgroun
Job Type: Full-time
Salary: £27,500.00 per year