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ESTATE MANAGEMENT / LOCATION Birmingham/Manchester
Estate Management Lead
Role Purpose
We are looking for an experienced estate manager with an excellent track record in managing client relationships and overseeing and developing a team. It is a great opportunity to work with an established CBRE occupier client always looking for ideas to improve portfolio performance and drive efficiencies.
The role is within the Mitchells & Butlers Account Team in Contracted Accounts, a key service line within Advisory & Transactions. Mitchells & Butlers is a well-known restaurant/bar operator with brands such as All Bar One, Harvester, Miller & Carter, O’Neill’s and Toby Carvery.
The candidate will be focused on delivering the highest quality estate management service to Mitchells & Butlers. A team player, understanding clients’ requirements and a strong commitment to providing a quality service are all essential attributes of the role. An ability to communicate with clients and colleagues at all levels is essential.
The successful candidate will be responsible for overseeing the delivery of estate management, lease administration and finance services reporting to the Account Director. Day to day work will include dealing with all aspects of estate management including quality customer service, client reporting, database management, landlord/tenant liaison and finance issues all in accordance with the services and service levels required under the contract.
Key Responsibilities
‒ Act as principal support to the Account Director ensuring the delivery of all core and call off services in accordance with the contracted service levels and KPI’s.
‒ Management of a given portfolio (in addition to overseeing service delivery across the entire portfolio)
‒ Act as Lead Estate Manager for the Mitchells & Butlers UK portfolio leading a team of estate managers/administrators with particular regard to:
‒ All reporting to be delivered on time and in the correct format, in conjunction with other workstreams.
‒ All routine liaison/correspondence with client, Regional Business Managers, Area Business Managers, solicitors, tenants, landlords and third parties.
‒ Manage third party suppliers to ensure meet service delivery expectations.
‒ All applications for landlord’s consent for alterations, assignments, change of use and under-lettings, whether acting for landlord or tenants.
‒ All planned property inspections are undertaken according to programme to ensure landlord, tenant and building compliance and on portfolio opportunities.
‒ Analysis of landlord’s service charge information. Challenging budgets and reconciliations in conjunction with service charge specialist, where required.
‒ All head-rent and superior landlord’s service charge payments are properly authorised.
‒ Maximise sub tenant recharges.
‒ Any sub-tenant arrears are minimised and any tenant account queries are addressed, in conjunction with client accounting team.
‒ The negotiation and completion of small lettings and low value rent reviews. Deal with lease renewals/regears where it is appropriate to do so.
‒ Completion of CPSEs and provide support with transactions.
‒ Oversee managed exits when leases are terminated working closely with the appropriate stakeholders.
‒ Instruction of other professional colleagues within CBRE in relation to dilapidations, planning issues, telecoms etc and assisting with delivery of service to the client.
‒ All client approval to proposed decisions or recommendations are properly submitted and managed according to the approval process.
‒ All instructions relating to client property closures are promptly communicated to ensure all parties are informed promptly and all necessary actions taken within the specified timescales.
‒ Playbooks are up to date.
‒ Proactively seek out opportunities to cross sell services to the client.
‒ Develop and solidify existing relationships with the client and their stakeholders ensuring high satisfaction.
‒ Attendance as required at client meetings to review ongoing account matters, providing support to the Account Director as above.
‒ Proactively identify areas for enhancing knowledge and technical skills that would benefit the team. The objective is to enable an ongoing programme of estates management improvement as well as the personal development of the team.
‒ Collaborating with other parts of the CBRE business to enable us to deliver a truly integrated solution to CBRE’s clients.
‒ Proactively look for ways to drive efficiencies for CBRE.
‒ Ensure that all data held for properties is up to date and accurate.
Person Specification/Requirements
‒ Established track record in commercial estates management ideally acting for occupiers.
‒ Client orientated, capable to adapt to a changing and demanding environment.
‒ Experience in successfully managing and developing a team.
‒ Good organisational skills.
‒ Ability to work under time pressure and to meet deadlines while managing conflicting priorities.
‒ Strong communication skills.
‒ Very responsive to emails/enquiries.
‒ Experience in the use of Horizon or any other property database.
About CBRE
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age