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Museum Enabler

Part time / Permanent

Sarehole Mill

Salary: £8,951 per annum

Are you passionate about visitor experience? We are looking for an enthusiastic, hardworking, and positive customer service person to work at Sarehole Mill as a Museum Enabler. Working Fridays, Saturdays and Sundays, 5:15 hours per day

In our historic building, Tea Room and shop, you’ll be ensuring that everyone who walks through the doors of our museum has a great experience! These are the kind of experiences you’ll have working for us:

Selling memberships and tickets

Upselling guidebooks in the shop

Assisting visitors with access needs

Introducing the museum collections through guided tours, talks and demonstrations

Supporting event days- everything from festivals and weddings to ghost tours!

Serving delicious pizzas in the courtyard

Making the perfect latte in the Miller's Tea Room and ensuring the highest standards of food hygiene

You’ll need to be confident with great verbal communication skills to excel in this role. Our successful candidate will have an aptitude for sales, will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You'll be the sort of person who is keen to roll up their sleeves and get stuck into whatever task they are set.

This role is based at Sarehole Mill however our successful candidate will get a broad experience of all areas of visitor operations in a cultural attraction by occasionally working across our other Birmingham Museums Trust properties which include Blakesley Hall, Museum of the Jewellery Quarter, Aston Hall, Soho House, Thinktank and Weoley Castle.

If you feel like you have the right skills and experience for this role, then please apply! You must ensure all parts of the application from are completed in full (including all your previous employment history). You will need to explain in your supporting statement why you believe you are a suitable candidate and what relevant qualities and experience that you would bring to this role if appointed (CV's are not accepted). However, if you have any additional access needs please do get in touch with the recruitment team (recruitment@birminghammuseums.org.uk) and we will endeavour to support you with alternative application processes.

Interviews/Selection Day will take place on the 7th March 2023 at the Museum of the Jewellery Quarter. The panel will consist of Kimberley Biddle (Museum Manager) and Ben Nichols (Museum Team Manager). In advance of the interview you will receive a copy of the interview questions to prepare and you will have an opportunity to express and reasonable adjustments you might need.

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to right to work checks and references.

Closing date for applications is 26th February 2023