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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• You will influence the future talent at American Airlines by delivering training, coaching, and supporting team members and vendor business partners both domestically and internationally
• Work collaboratively across the company to support all aspects of operational training and compliance needs for the Cargo division
• Travel throughout the assigned international region and, when needed, support U.S. domestic training needs
• Have a direct impact on the development of new curriculum and programs that support successful training delivery
• The successful candidate will be agile and, under general direction, coordinate and deliver regulatory and company-mandated training programs.

What you'll do

• You will be based at our Cargo Warehouse facility in London - LHR, full-time
• Conduct American Airlines mandated initial, recurrent, and operational Cargo training programs
• Oversee students while in training including performance assessments, performance evaluations, counseling/coaching when necessary
• Ensure students are given proper certification for course completions
• Facilitate documented employee feedback to the station manager
• Work in conjunction with the headquarters team to provide feedback on curriculum/materials to meet corporate objectives
• Always ensure course content is up to date and accurate
• Support and participate in regional projects/programs as required
• Develop positive relationships with Cargo Leadership, Cargo Regional Managers, corporate departments, and station personnel
• Maintain quality assurance of all training delivered
• Conduct and participate in airport compliance reviews and audits when required
• Ensure annual compliance with Dangerous Goods, Health & Safety, and regulatory training
• Monitor training performance and provide support to achieve compliance
• Develop, maintain, and/or update core programs and ad hoc instructor led training course materials

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Be able to communicate effectively in both spoken and written English
• Proven Airline experience
• In-depth knowledge of and proficiency in all aspects of Ground Operations
• Working knowledge of the PC software applications Outlook, Word and PowerPoint
• Strong leadership qualities and above average administrative skills
• Excellent interpersonal and presentation skills
• Be proactive, resourceful, and creative in finding solutions to ad-hoc problems
• Be dedicated, a team player and committed to the job
• Be an effective listener, self-motivated and reliable
• Be able to project manage - identifying priorities and ensuring delivery to self-imposed deadlines
• Be a self-starter, motivated and energetic promoting a positive attitude
• Have an exemplary attendance and training record, as this is a self-managed position
• Be able to work under pressure with minimum supervision and in a team
• Be able and willing to travel extensively both domestic and internationally to facilitate courses and provide mentoring/support
• Hold a valid passport and comply with health requirements of country to visit (e.g., vaccination requirements)
• Ability to communicate, clarify, and teach new policies, procedures, and initiatives
• Ability to work in any International American Airlines location as needed for station start-ups, vendor transitions, vendor turnover etc.

Preferred Qualifications- Education & Prior Job Experience

• Have previous training/teaching experience (preferred)

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.