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Patient. Persistent. A winning personality... You might not realise it yet, but chances are you already have what it takes to be an amazing Business Account Manager. Your attention is focused on Small Businesses who have 10 or more BT connections. With responsibility for the account management of your own allocated base of customers, you’ll engage with them through Inbound/Outbound calls and email. You will build great working relationships with your customers, gaining strong understanding of the needs and plans of each business, promoting products and solutions from across the EE and BT portfolio to match their needs.

You'll agree a contract strategy with each customer, creating trust that will build the customer’s faith in BT strengthening their loyalty to the BT brand. You will join and be supported by our successful team of Business Account Managers. The training we provide will quickly get you up to speed on what you need to do to succeed, by keeping your eye on measured targets and maintaining our reputation as the best network for service in the UK.

Full time (37.5 Hours) - Monday to Friday between a rotation of the hours of 9am - 6pm

• Enjoy talking to people and have a strong ability to understand their needs
• Demonstrate ownership and accountability throughout all customer contact, representing EE & BT in the best possible light to your business customer base and acting as the customer champion within EE & BT.
• Conduct agreed call backs in a timely and professional manner and be able to demonstrate efficient diary management.
• Be tenacious, adaptable and resilient
• Stay motivated in a targeted environment where there are great potential rewards for achieving targets
• Know the importance of working well with your team and making an impact on the business
• Show a genuine interest in communication technology.
• Know a thing or two about the telecoms industry
• Have a track record of delivering results and exceeding stretching targets in a fast paced sales environment

• Salary of £ 23,500 with on target bonus of 30%
• 22 days’ holiday (pro-rata) – with the opportunity to buy up to 30 days
• Discount on your personal EE mobile phone package
• 30% Friends and Family discount from day one (conditions apply)
• Discounted EE TV and broadband packages
• World-class training and development opportunities
• Share option and pension scheme programmes
• Flexible benefits to fit around you