Job Description
Business Analyst: Processes, Policies & Solutions
Salary banding: £42,000-£50,000
Length of contract: 12 months
About us:
We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities.
So whatever that 'happy’ is - from picking up the keys, to saving for that big day - we’re here with open arms, curious minds and the kettle on. Ready to cheer our members on when they’re winning, or build them back up when things haven’t gone to plan. And why? Because that’s what families do.
For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron and it takes each and every one of us to provide the service we’re proud of.
So bring you! Your energy, an abundance of team spirit and your hunger to help.
Together we’re building happy.
The role:
The Business Analyst role is required to work as part of an existing Project Team to implement required changes introduced by the FCA in the form of Consumer Duty. The successful candidate will oversee our business processes, policies, products, and solutions ensuring project deliverables are achieved to Time & Quality.
The FCA has concerns that customers aren’t always getting the right product or service and so the Consumer Duty sets out a higher standard than existing regulation, applied to all financial services firms. The approach focuses less on rules and more towards outcomes-based regulation, the new Consumer Duty obliges firms to act to deliver good outcomes for retail clients. It will focus on evidence with firms expected to be able to produce all Governance, Processes, MI etc upon request.
Key responsibilities (not limited to):
- Working with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
- Assessing how the organisation is performing and help improve processes, communication and systems in line with Consumer Duty regulation
- Changing, adapting & creating processes on behalf of department managers
- Analysing and documenting customer journeys, identifying customer service risk and proposing solutions
- Progressing specific actions that could minimise or mitigate risks/gaps identified (e.g. conduct risk, operational risk or credit risk etc)
- Analysing current ways of working & solutions and feedback suggested improvements
- Considering opportunities and potential risks attached to suggestions made
- Reviewing and understanding technical documents from internal and third-party suppliers
About you:
- Experienced in organising and facilitating workshops with business stakeholders and co-ordinating cross departmental changes and bringing various stakeholders together to clarify requirements
- Competence in writing reports and making presentations to highlight the effect of changes made
- Strong planning skills with a proactive view of dependencies; ability to self-manage commitments and deadlines
- Passionate about building excellence through delivering a service you can be proud of
- Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes
- Good communication and stakeholder management skills
- Respectful and kind; the way we treat each other sets the tone for how we treat our customers
Rewards & benefits:
Flexible working; all our roles have flexibility, it’s just some offer greater flexibility than others, just ask us!
Recognition Scheme
Annual Bonus Scheme
Up to 3 days annual paid volunteering leave
Physical, Mental and Financial Wellbeing support
Pension, Life Assurance & Income Protection
Holiday Exchange
Staff Mortgage Benefit
and lots more….please get in touch to find out more
At Saffron, we are committed to building happy; for our communities, members and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people, and have a collaborative culture where everybody’s uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce; adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £42,000.00-£55,000.00 per year
Benefits:
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types: