If you are customer focused, interested in a post with a wide variety of tasks, and would enjoy solving all sorts of queries from students, Cambridge academics and researchers, and international visitors, we would like to hear from you.
You will assist with enquiries in-person at busy service desks, and by email, phone, and letter, advising readers on how best to use our collections, both print and electronic. You should have a thorough knowledge of IT and electronic resources and experience of working for a service that provides a high standard of customer service. You will have enthusiasm, flexibility, and a committed approach to the delivery of the highest possible level of customer service. Excellent communication skills and the ability to work well under pressure and to work unsupervised as well as part of a team are also key to this role.
Duties will include providing a welcoming point of contact to the Library's readers and visitors; using the Library Management System to carry out all aspects of library work including the issuing and returning of books; assisting in the induction, training and supervision of cover staff; documenting procedures and ensuring effective internal communication; updating library guides and webpages; delivering books from staff areas; shelving items; dealing with general enquiries; working across modern and Special Collections. Involvement in assisting or leading library and information skills activities will also form an occasional part of the post's duties.
This post is 14 hours per week. The post will be required to work 8:45-17:00 on Saturdays. The remaining hours may be negotiated to work either Mondays, Tuesdays, Thursdays or Fridays.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
We welcome applications from individuals who wish to be considered for flexible working arrangements.
We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries are welcomed by Rose Giles, Reader Services Manager tel.: 01223 334741, email: [email protected]
The closing date for applications is 26th February and interviews will take place on Wednesday 15 March 2023.
Fixed-term: The funds for this post are available for 2 years in the first instance.
Please quote reference VE35253 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.