Job Description
Firstly, thank you for all applications on our previous job advert, that position has now been filled.
As our brand expands locally we are able to offer another exciting opportunity to join the ‘2020, 2021 and 2022 Good Food Award Winners’, Rooster Shack.
We are now looking for another full-time candidate who has a customer service background as well as some experience of working in a kitchen. You will be working a minimum of 30 hours per week, weekend availability is compulsory.
Shifts will vary and will consist of 9 hour days or less between the hours of 10:00 - 22:00, so being flexible is imperative. The most important part of this job role is working on your own initiative so key examples will be needed if interviewed. Managers and supervisors are of course there to guide and assist but showing this quality in the early weeks/months will be the key to passing your probationary period.
Opportunities for overtime and holiday cover will also be available regularly. Your main role will be assisting your colleagues in providing an excellent customer service and a great product. Duties will consist of prepping food, cooking and importantly lots of cleaning. Although full training will be given, some experience is desired and those candidates will get preference.
After a successful 3 months, your wages will increase but this is based on performance and KPI's.
If you do not hear back from us within 10 working days then please consider your application unsuccessful.
Other key information:
Operations
- Assist the Branch Manager/Assistant Manager and team leaders in the store
- Opening the store and prep for the day
- To erect and change Point of Sale materials and displays
- To maintain Health & Safety standards to ensure a safe environment for all persons within the store
- To accept deliveries and ensure that all products are correctly stored
- To move stock between storerooms and shop floor as required
- To handle cash using the EPOS system ensuring the company cash handling procedures are followed
Food Preparation & Hygiene
- To ensure that food hygiene standards are maintained
- To ensure that shelves are always freshly stocked and unsold food is disposed of in accordance with guidelines
- To maintain hygiene and housekeeping standards within the store, clean as you go
- To maintain stock room areas in a clean, tidy and hygienic state
- To assist in the making of all menu items are prepared in line with the company product bible
- To help the duty manager to open and close the stores
- To be competent in the use of all equipment
Customer Service
- To serve customers at the till point, operating the till in accordance with Company guidelines
- To ensure that high standards of customer care and services are ALWAYS maintained
- To ensure that display units are always adequately stocked
- To suggest up-sell
Main Requirements
- Must be an ambassador for customer service
- Must be a good communicator with people at all levels - staff, customers and Directors of the Company
- Must enjoy working with the public
- Must be of clean and tidy appearance
Line manager
- Reporting to Store manager, assistant manager and/or supervisor
Terms
- Customer service experience essential
- Company uniform
- Full company training
- Career development for the right person
If you want to join us on this ever evolving journey and think you have what it takes to join the Shack Family, please apply now by sending us your CV.
Job Type: Full-time
Salary: £10.00-£11.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- customer Service: 1 year (required)
- food preparation & handling: 1 year (preferred)
Work Location: One location
Application deadline: 19/02/2023