- Do you want to work with a company who has been voted ‘Great Place to Work’ for the 4th year running and the Forbes World’s Best Employers for 2021?
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Are you looking for a rewarding and fast paced role where you support companies and individuals to relocate globally?
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Are you looking to work completely remote within the UK?
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Do you thrive from a busy and demanding role?
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Do you enjoy customer service, project coordination and managing your own workload?
Then look no further a role at Cartus is for you!
About Cartus:
Cartus is a global trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences.
We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world.
Our Winning Behaviours:
Obsess About Growth. Always Find A Better Way. Relentlessly Focus On Talent. Achieve Exceptional Results.
These are the winning behaviours that represent what we believe in and support how we go about our business each day. Our commitment to our people and all our winning behaviours are made possible through the passion and energy of our diverse team members.
About the role:
Due to continued growth and success we are looking for enthusiastic customer service professionals to work in a varied and fast paced environment which offers great benefits and long term career opportunities. A role where no two days are the same, and each day will supply new challenges to face head on whilst you provide exceptional customer service.
In this role, you will be working from home, supplied with virtual on boarding and training. With occasional travel to our Swindon Hub, you do have to be located within the UK for this role.
The Senior International Assignment Consultant serves as the navigator and owner of the Assignment process for his/her international assignees and provides support to the Client Services Manager. Responsibilities will include administration of client’s mobility policy/program and logistical support where required, deputising and working in close contact with team manager in order to deliver on company and client KPIs.
The role will encompass responsiblity for effectively partnering with Cartus global operations and finance to ensure strict audit and control processes are adhered to as per clients requirements, whilst driving simplification/ process improvement and supporting Cartus management with reporting and financial enquiries. Focus on system data integrity through co-ordination of input by the supplier teams and GENPACT to ensure the accurate and timely processing of services. In addition the SIAC will be expected to build effective relationships with the client in order assist the team in delivering excellent levels of service.
Whilst a number of underpinning processes are apparent there will regularly be the need to work independent of these and demonstrate the ability to think creatively.
About you:
Previous experience in global mobility is desired but not essential. Our market leading training can upskill you in every aspect of relocation.
This role operates at a professional level, and as such requires the holder to be able to think laterally and be highly flexible. Working within a busy environment with multiple customers co-ordinating every aspect of the relocation process.
You will bring a minimum of 3-5 years’ experience in a role which requires strong customer service /coordination/project management skills with the ability to manage a high volume of work and a busy mailbox within a fast paced environment. Training and coaching skills would be desired but not essential. Leadership and management support experience is also desirable.
You must have excellent organisation and multi-tasking skills and be able to work both on personal initiative and in a team environment. You will have a high level of accuracy and process orientated. As this role is completely working from home you will need to be able to work independently and use your own initiative.
The ideal candidate will have experienced travelling and living abroad, great customer service skills or have a strong project coordination background.
Why Join Us:
As a Cartus employee you will be part of a global company who focuses on Diversity, inclusion and equality.
We foster a supportive, fun and open environment. Cartus supports their employees in different ways, from career and professional development to physical and mental wellbeing. As a Cartus employee you will have access to the below and more:-
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Extensive new hire training
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Full IT equipment provided
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Reward & Recognition Programmes
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23 days holiday plus bank holidays
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Additional days off for your birthday and for Christmas Eve
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Private Medical Scheme
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Long Term Sickness insurance
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Pension Scheme
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Life Insurance
- Employee discount platforms
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Wellbeing initiatives
- Employee Resource Groups
How to apply…
Do you feel like you would be a good fit for this role? If so, then be sure to click apply.