Job Description
Delaware North UK is hiring a full-time People Operations Manager at Coventry Building Society Arena. As People Operations Manager, you will lead a focused integrated people service through the delivery of event activities, processes, and procedures.
What’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
- A generous 33 days holiday allowance (including bank holidays)
- Favorable pension contributions
Help us delight the world by applying today.
Responsibilities
- Accountable for the workforce planning and resource deployment for major events and venue associated M&E activity. Work with the operational leaders to agreed workforce planning forecasts, payroll processes, financial reviews, required adjustments and scheduling deadlines.
- Work with the staffing coordinator to ensure that appropriate levels of staff have been booked and confirmed for work.
- Agree upon direct book and agency partner scheduling headcount target ratios with the venue General Manager and Sportservice Head of People Operations.
- Ensure that all identified users are fully trained and conversant with the company Time and Attendance System to ensure a consistent approach.
- Work with the Head of Sportservice People Operations and Talent Acquisition team to forecast future casual workforce needs. Actively participate in the recruitment and selection process of future casual workers. Take full accountability for the successful welcome of all new recruits to their home location.
- Take full accountability for the effective management of local payroll processing.
- Evaluate the impact of all events executed and advise the operating business accordingly in context of future workforce planning recommendations.
- Generate and provide reports where necessary to facilitate the execution of the business.
- Follow all company protocols and process in agency partner management, liaising with the Head of Sportservice People Operations as needed.
- Own the communication agenda, liaising with the operational leaders at site, the wider sportservice community, and the casual workforce to deliver effective and timely campaigns designed to maximise the direct book ratios.
- Support the central HR and Loss Prevention teams with first line response and management of local, generalist employee relations matters.
- Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards.
Qualifications
- A Levels or 2+ years’ experience in a similar role required.
- At least 2 years’ experience working in a similar role in an organization with a large variable/casual workforce.
- At least 2 years’ experience managing multiple agency relationships (more than 20).
- Ability to use an HR information system including accessing, inputting, and compiling data
- Superior communication, interpersonal, customer service and presentation skills.
- Ability to build relationships with all levels of management. Must possess a high standard of influencing skills with the ability to constructively challenge as appropriate.
- Strong organisational, time and project management skills. Ability to manage multiple priorities and meet critical deadlines.
- Ability to identify opportunities for improvement, develop strategies, and implement solutions.
- Knowledge of relevant HR policies and procedures is desirable.
- Good working knowledge of UK Employment Law is desirable.
- Experience of applying HR advisory skills in a Sportservice and/or event-based business is desirable.
Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Coventry Building Society Arena is a multipurpose sports and entertainment venue. Home to the Wasps Rugby Football Club and Coventry City Football Club, there’s plenty of sporting action at the arena. Delaware North provides food and beverage services within the arena and operates the DoubleTree by Hilton Hotel located within the complex.
About Delaware North
Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.
There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.
Job Type: Full-time
Pay: £26,200.00-£35,400.00 per year
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