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Diverse Perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data drive Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities (ITF) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve if there is an enthusiasm to explore our disciplines and try new ways of working.

To support the management of the HSE’s End User Computing estate, ensuring that technologies remain available, performant to SLAs/OLAs and relevant to business requirements. You will monitor all technologies in the suite, investigating incidents, resolving problems and developing and applying fixes and changes. You will deliver upgrades to technologies, implement new functionality and seek to continuously improve the technologies to support the organisation in better ways. Your role will ensure that the technologies remain secure, protecting HSE’s data and users from cyber-attack and unauthorised loss. You will engage with users, supporting their needs and ensuring that a high-quality customer-focused service is delivered.

Key Responsibilities

• Support the planning, budgeting and accounting for the Infrastructure Operations (EUC)Team’s work
• Continuously monitor and operate HSE End User Computing technologies, ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience
• Proactively identify and resolve EUC issues before they impact the user/customer
• Deliver Incident, Problem and Change Management, diagnosing the root causes, developing work arounds and fixes, to return EUC and users to an operational condition
• Implement and monitor upgrades to EUC technologies, keeping them at N or N-1 states, Maintain patch levels across Windows OS estate
• Manage device deployment using remote deployment techniques (Windows Autopilot and Apple DEP)
• Ensure applications are packaged and available for download by users onto EUC via company portals/software libraries
• Ensure the security of EUC technologies and the IT estate, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange and data-loss
• Work collaboratively with other technical teams, analysts, service desk and project teams.
• Document all EUC technologies and maintain the accuracy of documentation to reflect changes.

Whilst the post can be based in any HSE location (except for our London office), it should be assumed that the successful candidate will be required to attend our Bootle HQ on a regular basis. For further information about HSE locations please click here.

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting, and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need but personal circumstances and other relevant circumstances will also be considered. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Qualifications, Skills and Experience

Essential

• Practical, working knowledge of Microsoft cloud technologies, M365, AzureAD, EndPoint Manager, OneDrive, SCCM and Intune
• Practical, working knowledge of Windows 10 deployment via Intune / Autopilot
• Practice, working knowledge of MDM
• Basic Application Packaging skills (e.g., customising & installing)
• Active Directory Management / Group Policy
• Excellent knowledge of Microsoft Office
• Excellent Customer Service Skills
• Ability to manage workloads with competing priorities to meet deadlines & customer needs.

Desirable

• Certification: SCCM Intune, ITIL V4, ServiceNow, Azure Fundamentals
• Scripting knowledge (PowerShell, Python etc)

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• Competitive rates of pay.
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 27.1%, far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career.
• Carer friendly policies and working hours to help balance your home life and career.
• 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave.
• Competitive Parental leave benefits.

This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

Job contact :

Name :
ITF DST
Email :
[email protected]

Recruitment team :

Email :
[email protected]