Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.
STUDIO STOCK & ASSISTANTS MANAGER – FULL-TIME, WASHINGTON
Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester and London.
We currently have an exciting opportunity for a Studio Stock & Assistants Manager. Part of the Studio Management Team, the Studio Stock & Assistants Manager runs the Studio Stock & Assistants team and is responsible for team performance, output and operations. They supervise and contribute to the Assistants workflow process to ensure efficiency and product integrity. A key member of the Studio, the Studio Stock & Assistants Manager is the point of contact for all assistant and product prep queries.
The Assistants team work as part of the end-to-end Studio Workflow process ensuring that all products are prepared in a relevant and appropriate manner.
What you'll be doing:
Key responsibilities
- Assistants team performance, budget and day-to-day operations
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Ensuring that product is prepared appropriately and in a time-efficient manner, maintaining integrity at all times
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Facilitating the flow of product around the Studio
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Capturing upsell information from model sets
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Ensuring team equipment is in good working order and repairs are carried out in a timely and cost-efficient way
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Safety and upkeep of Assistant areas
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Directs Assistants Team to achieve supporting KPIs with a focus on reducing Time to Site and Cost per Style, motivating staff and unblocking (or escalating) issues to maximise productivity
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Defines, communicates and manages Assistants team processes, systems and tools
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Ensuring team quality and continuous improvement to drive an exceptional customer retail experience -Assist in resolution and delegation of appropriate Studio Support queries
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Assistants Team planning and forecasting to deliver on agreed targets
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Resource management - responsible for overseeing resource management and timesheet records for Assistants staff and the efficient allocation (and forecasting) of resources in alignment with goals
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Assistants team performance management - facilitating a performance-driven culture that attracts, retains and rewards people, according to the People Management framework
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Coaching and mentoring Assistants staff, providing support and guidance to develop skill sets
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Assistants team reporting - providing the business with relevant, timely and accurate data and targets to drive performance and decision making
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Building strong relationships across the business with particular focus on collaboration with other Studio Team Leaders to help ensure a smooth and aligned workflow process
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Devising team training and development plan and assisting with team recruitment, training and onboarding
What you'll be able to demonstrate:
Skills and experience
- Good knowledge and comprehensive understanding of the range of processes, procedures and systems used in carrying out tasks and activities across the team and how these inter-relate with other teams to deliver outputs.
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Accountable for delivering assigned tasks within departmental projects to continuously improve. Plans, schedules and monitors work of self and others to meet deadlines.
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Good understanding of the team and how it interacts and collaborates with other teams within the department and function. Tasks are closely related to that of other departments or functions to the extent that performance is subject to understanding how areas co-ordinate and contribute to the achievement of the objectives of the function.
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Management responsibility for ensuring team members are motivated and capable of delivering a high-quality service and performance. Focus includes setting objectives, coaching employees to achieve objectives and reviewing performance relative to objectives.
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Make judgements based on good practice and previous experience. Looks to remove complexity where possible to focus on individual and team priorities. Ability to assess the validity of previous or similar experiences and evaluate options under circumstances that are not covered by standing operating procedures to continuously raise the bar.
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Influencing decisions through joint accountability for the volume, quality and timeliness of end results of work area, such that the work and performance of all teams within the area will be directly affected by the performance of the job, resulting in the overall performance and effectiveness of the department. Positively impacts customer experience through the performance of the team.
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Sound communication and diplomacy skills to enable the exchange of complex information. Able to exchange ideas and information effectively in a clear, concise and straightforward way. Requires a high degree of tact and diplomacy when dealing with others and handling sensitive issues.
What we can offer you
- Competitive salary
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Generous staff discount and staff sales
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31 days holidays (including bank holidays and birthday)
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Access to END. Exclusives benefits platform
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Access to Employee Assistance Programme
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Company pension scheme
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Opportunities for professional development and career progression
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Cycle-to-work scheme
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Eye-test voucher
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full-time