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Sheffield City Council Logo

Service Support Officer

316a314

Sheffield, England

2 days ago

25878 - 28371 GBP ANNUAL

Sheffield City Council

Sheffield, United Kingdom

Sioned-Mair Richards

Unknown / Non-Applicable

Government


Job Description

Job description

The Capital Delivery Service

Sheffield City Council has a strong Capital Programme with an ongoing value of approximately £200m per annum. To ensure the highest quality delivery standards are achieved, a Capital Delivery Hub (the Capital Delivery Service) has been created to drive ongoing improvements in performance, pace and quality of the widely varying projects within the programme.

The Capital Delivery Service employs over 90 staff in a variety of management, technical and professional roles. We operate across four teams:
  • Project Delivery
  • Design
  • Cost Management & Procurement
  • Programme Management Office which leads on the continued improvement and development of best practice delivery across the capital programme.
These posts are based in the Quality & Service Support team, part of the Programme Management Office.

The roles and services provided by the Capital Delivery Service include:

  • Capital Programme Management Office
  • Programme and Project Management
  • Procurement & Cost Management
  • Structural and Civil Engineering
  • Mechanical and Electrical Engineering
  • Architecture
  • Work Assurance and Project Safety

The Service is a fully traded service, charging fees for the services it provides and operates as a professional services consultancy within the Council.

Best Practice

The Service has a strong track record of delivery and operates an ISO 9001 certified Service Management System. The Service has a vision for developing into a public sector leading centre of excellence for the delivery of capital projects and programmes and is at the forefront for driving change in how the Council delivers its capital programme.

Partners

The Service operates a “core and flex” delivery model where the internal team is supplemented by external resources when workload requires this.

To support this, the service has appointed a private sector capital delivery partner that can provide the full range of services needed to support the delivery of the capital programme and support the development of best practice and staff within the service.

The Service also works with a wide range of local and national contractors and service providers for the delivery of the programme and prides itself on the strong working relationships that it has developed with its partners.

Training and Development

Working within the service, there are many opportunities for ongoing training and development, including support with achieving professional qualifications. We seek to provide a range of training opportunities to suit the ongoing development needs of our staff and the Capital Programme.

Project Portfolio

The Service is engaged across the diverse range of projects within the Capital Programme. The programme averages around £200m per annum, with recent and current projects including:

  • New Secondary & Primary Schools
  • School expansions
  • New Leisure centres
  • Highways / Cycle paths / Footpath Programme
  • City-Wide Flood Alleviation Programme
  • New Council Housing Programme
  • Various Council Housing Repairs / Refurbishment Programme
  • General building refurbishments and maintenance across the corporate estate

Working for Sheffield City Council and the Capital Delivery Service

Working for Sheffield City Council brings with it great opportunities and benefits. We are proud of the offer we make to staff which includes one of the best pension schemes available in any sector, values that support family and carer friendly working arrangements, attracting staff that represent and value the diverse and vibrant communities of Sheffield and perhaps best of all the opportunity to live and work in a wonderful city that you will be working directly to shape.

Sheffield City Council sets out the values and behaviours expected of all employees. Our values are:

  • People are at the heart of what we do
  • Openness and honesty are important to us
  • Together we get things done

Please consider these in your application, you will be expected to demonstrate these values and behaviours at interview and in employment with the Council.


Service Support Officer

Service support officers provide varied administrative support to all areas of the service including project managers, designers, cost managers and service managers. We are looking to appoint to two new Grade 5 Service Support Officer posts to grow our current team


You will be supporting the service to deliver a diverse range of projects of varying value. Previous experience of working in a project delivery environment is not essential, but you must have the ability to manage competing demands and being highly organised is essential. The current arrangement of the team pairs service support officers with dedicated project managers and you support their projects. Therefore an ability to quickly develop good working relationships is also essential. Your work would include providing support across multiple projects at different stages in the project lifecycle – so flexibility and an ability to prioritise and manage your time is key.


Our service support officers also assist the service across other functions, including arranging training, scheduling non-project meetings, raising invoices, archiving information – so it is a varied role.

Applicants should have good experience of the following Microsoft packages: Outlook, Word, Excel, Powerpoint. Shortlisting will be carried out based on the person specification. Sheffield City Council does not accept CV’s

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.


Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

Informal contact: Heather Stewart - Quality & Service Support Manager - 0114 2037139


Job details

Job reference
REQ000896
Date posted
06/02/2023
Application closing date
27/02/2023
Location
Sheffield
Salary
Grade 05 (£25,878 - £28,371)
Package
2 x Permanent posts
Contractual hours
37
Job category/type
Business Support


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