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We welcome applications from all communities, and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you a team player, someone who can build long lasting relationships with others.

Can you work effectively in a customer facing environment to serve customers, putting their needs at the heart of everything you do.?

Do you have excellent written and oral communication skills?

If so we would love to hear from you!

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives. Safer Ships. Cleaner Seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

As the Audit & Compliance Administrator, it will be your main responsibility to provide administrative support to the Audit & Compliance Team. You will also support examiners and operational teams in relation to examination team emails, post, branch travel arrangements and other ad-hoc duties when requested.

In addition you will provide administrative support for Seafarer systems primarily but not exclusively to: Short Course Database.

This role supports the MCA's business plan through;

• understanding our customers and being agile in meeting their needs to be a world leading responsible maritime organization.
• supporting our customers in delivering their services without compromising our safety standards.

This is an exciting opportunity for you to join the MCA where the workload is varied and no two days are the same. You will have exposure to meeting internal and external stakeholders at all grades as well as gaining more knowledge and skills to develop your understanding of the Standards of Training, Certification, and Watchkeeping (STCW).

This role will be based in the Southampton HQ. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

There will be a requirement for you to occasionally travel within the UK, however notice will be given prior to travel.

Your responsibilities include but are not limited to:

• Organise and prioritise the Exam team's emails and post, responding to routine queries, referring technical or complex queries to the appropriate staff and maintaining the tracking database. Follow up outstanding queries with relevant parties.
• Record type rating and yacht rating certificates issued onto Seafarer Documentation System (SDS) record and file accordingly.
• Organise and book travel for UK Seafarer Services staff and maintain a comprehensive record of travel expenditure enabling regular reporting as required.
• Provide support for other administrative activities as required, including processing certificates, commensurate with the grade.
• Administer the Safe Manning inbox and facilitate and track the processing of SM applications and Exemptions, in coordination with the Examiners team. Prioritise all SM Exemptions ensuring examiners are notified immediately of requests. Support the Exam’s team by sending completed Pelorus certificates to the customer.

For further information about the role, please see the attached.

About you:

To be successful in this role, you will need to have experience of working within a customer service environment, championing customer service to always ensure that the highest quality of service is always provided to customers.

You will have strong communication skills and can communicate effectively both verbally and in writing. You can deliver information in a clear, confident, professional manner to internal and external stakeholders at all grades.

Excellent IT skills will come naturally to you, you will have demonstrable knowledge in the use of Microsoft packages, in particular Microsoft Outlook and Excel .

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
• Making Effective Decisions
• Working Together

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Job contact :

Name :
Tom Carnegie
Email :
Tom.Carnegie@mcga.gov.uk

Recruitment team :

Email :
dftrecruitment@cabinetoffice.gov.uk