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Coffeeshop Assistant, Hotel Indigo, Durham

As a Coffeeshop Assistant, you will be key to delivering exceptional customer service, maintaining high health and safety standards, and working alongside other departments to ensure that all of our guests leave the hotel happy and want to return.

Reporting to the Coffeeshop Team Leader you will bring a positive, can-do attitude all whilst bringing your own unique charm and personality, in terms of the role itself we can teach you everything that you would need to succeed, so as much as experience would be great, we are looking for more than this.

The basics

We want our team members to enjoy coming to work and provide a friendly and supportive environment for you to work in. You will develop personally through meeting and working with a diverse team as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options, across IHG and Interstate. In addition, on offer:

• 28 holiday days (8 bank holidays + 20 days holiday)
• Automatic Enrolment into a workplace pension scheme (subject to probationary period)
• Heavily discounted hotel stays and food beverage discounts
• Use of worldwide IHG team member rates
• Uniform
• 24/7 Employee Assistance Programme for you and your family
• A monthly percentage of accumulated service charge (based on hours worked)

About us

Located in the heart of the Historic city of Durham, the hotel mixes old with new in our Grade 2 listed building, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 83 uniquely designed guest rooms. Our hotel restaurant (Marco Pierre Whites) offers relaxed, simple dining alongside local craft beers and eclectic cocktails. Our Neighbourhood Coffeeshop offers guests and the public a sanctuary to catch up on emails, read a book or meet friends for a catch up. Our Council Room gives guests the opportunity to dine privately, run conferences or celebrate their special day with us, holding weddings for up to 60 guests.

What is key

As Coffeeshop Assistant, key to your role will be:

• Attention to detail by delivering an exceptional level of service through a relaxed and professional approach.
• Serving guests and passing on your excellent product knowledge of all food and beverage offerings to both the team and customers alike.
• Maintaining and achieving the highest standards across all areas (customer service, hygiene, health safety).
• Controlling of stock rotation, understanding basic food safety principles, and adhering to them.
• Completing daily, weekly, and monthly HS checks as well as cleaning schedules.
• If you are someone that has Barista training, this is great, but we see that in hospitality, personality is key.

Next steps

Does the Coffeeshop Assistant sound like a role that would suit your skillset?

If so, then do not hesitate to tailor your CV and apply, our Food Beverage Manager Kirsty Worne and Coffeeshop Team Leader Phil Clark would love to hear from you.

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Moments from the historic city centre, Hotel Indigo Durham is located in the former Old Shire Hall building on Old Elvet just 5 minutes from Durham railway station. The hotel is perfectly located to experience all that this charming city has to offer, with the magnificent university, castle and world renowned Durham Cathedral just a short stroll away.

Throughout the hotel you will spot little nods to our UNESCO World Heritage. Our coffee shop, cocktail lounge, meeting room and Marco Pierre White restaurant all retain their Victorian heritage of the Old Hall whilst embracing contemporary popular culture, a nod to the city’s ancient history and bright future.

The Trinity Neighbourhood

Newcomers, friends and weary travellers step onto the set of history at Hotel Indigo Durham, rest your head and explore our ‘perfect little city’.

When Bill Bryson called Durham “a perfect little city”, the American author wasn’t kidding. To a lifelong anglophile such as Bryson, Durham is the quintessential England of Dickens and the Brontë sisters.

At the heart of our charming neighbourhood lies the magnificent university, castle and cathedral, a famous trinity that underpins the city’s history and identity.

Our 83 contemporary bedrooms inspired by the city’s Norman ancestry whilst combining technology, style and comfort with stunning views of Durham Cathedral.

Marco Pierre White Steakhouse Bar Grill treats guests to signature steaks, timeless English and French classics, and a comprehensive selection of premium cocktails. The restaurant and cocktail bar is a perfect affordable gathering place with friends and family for afternoon tea, adding a touch of glamour to a celebratory occasion or a conducive environment for that business lunch or private dinner.