Job Description
We are recruiting for a Community Assistant (CA) to join our Novel Student team and play a key role within our on-site sales and marketing at Wick Park, Hackney Wick. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student accommodation, diligently pursuing all leads and closing the sales.
Reporting into the Property Manager, the CA will work with them to ensure all sales and marketing goals for the building are met or exceeded. The CA is a natural sales and people-person who has a knack for social media and other marketing initiatives.
CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.
Your Mission
To support the Leasing & Marketing Manager, ensuring occupancy and leasing goals are met for the community
Leasing
- Drive day-to-day leasing goals onsite at the community, interacting with prospective residents via phone, e-mail, and in person, conducting tours, diligently pursuing the close of each sale, performing follow ups, and completing leasing paperwork with prospective residents
- Comprehend and be able to explain the lease in its entirety
- Comprehend and abide by the leasing policies and company standards
- Maintain confidentiality in all job tasks as it pertains to staff and tenants
- Stock office with marketing materials each morning
- Know all amenities and features of the property and how to favorably compare them to the competition
- Report to Leasing & Marketing Manager each day regarding leasing traffic, prospect objections, and effectiveness of marketing and sales strategies
- Ensure that our CRM is kept up to date with all prospect information
Marketing
- Assist with the execution of local marketing campaigns
- Attend local events that are related to housing or the general marketing of the community
- Provide ideas to centralized sales and marketing team for advertising/marketing tactics throughout the year
- Maintain a positive and professional relationship with every potential resident and guest in order to spread positive word of mouth
- Positively represent the property both on and off the cloc
Accounting/Legal
- Ensure that all lease files are accurate, complete, and organised
- Accept application fees and security deposit payments from future residents and follow procedure regarding documentation and storage of payments
Property and Maintenance
- Maintain a high standard of cleanliness and organisation in the show unit(s), tour route and leasing office
Resident Relations
- Provide outstanding customer service for all residents
- Input service requests in accordance with company standards
- Communicate policies and procedures to residents
Turnover
- Prepare necessary documents/packets for move-out and move-in
- Assist with any tasks assigned to contribute to Turn process
Other
- Assist property management with various projects as requested
- Complete any additional tasks as assigned by your supervisor
Your Track Record
- Excellent customer service and relationship-building skills required
- Leasing and sales strongly preferred; strong aptitude and interest in a wide range of marketing platforms
- Social media and digital marketing experience preferred
Your Style
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment
Our Promise
- A company culture driven by pioneer-thinking and talent
- 33 days holiday (Prorated based on hours worked)
- Employee Assistance Program, providing counselling, coaching, support and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues)
- Excellent training and support
- Career opportunities and professional development
- £500 Annual Training Allowance (pro-rata)
- Discounted bike (cycle to work scheme)
- Team Bonus Programme
- Healthcare Cash Plan
- Life Assurance: 2x your basic salary
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: One location