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Company Description

About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.

Job Description

The Role

• Directly responsible for the sales and KPI performance in assigned departments of formalwear
• Partnering with Brand Liaison Officer, Frasers buying, wholesale team to build on business opportunities and achieve business performance goals
• Communicating with store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals. • Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
• Collaborate in the recruitment, selection, supervision, and development of the team
• Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention • Training and testing the team on product Knowledge • Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis • Using department business reports, profiling, and space analysis information effectively • Managing the department environment to ensure it represents the formalwear brands, complies with creative and product presentation
• Establishing and maintaining an effective replenishment processes in line with store requirements
• Oversee merchandise install directives and ensure standards are effectively maintained Promoting and managing a high level of security discipline

Qualifications

The Person

• Good understaning /passion of Formal wear
• Relevant supervisory experience in a customer facing and stockhandling environment with a consistent career path which reflects the role
• Proven track record of working at pace to deliver results against target and deadlines
• The ability to influence and challenge
• An understanding of Health & Safety legislation
• Proven track record achieving targets delivering results against deadlines
• Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
• Excellent Customer Service skills
• Computer literate

Additional Information

The Rewards:

• Competitive basic salary
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands