Job Description
We are looking to recruit a proven Cleaning Contracts Manager for our high value contracts in London.
You will manage the onsite cleaning team and selected sub-contractors, to ensure the agreed client KPI’s and SLAs are met whilst delivering service excellence. Reporting to both the client and the Account Manager you will motivate and lead the facilities team to deliver both innovation and cost savings, whilst maintaining the highest level of both service delivery and compliance
Key Duties and Responsibilities:
- Manage/monitor contract operation within budget contract specification.
- Continuously develop and improve quality and hygiene standards
- Monitor customer requirements and demands
- Keep up to date with changes in legislation and implement accordingly
- Meet client and company expectations through management of KPIs and SLAs
- Recruit, train and motivate operational staff and create a culture of development from within
- Ensure adequate resources are available to the required contract standard
- Ensure resources are properly stored, used, maintained and controlled as necessary
- Apply quality control procedures to ensure high standards of service and compliance
- Manage the day to day delivery of services in line with the contract specification
- Attend and document monthly client KPI/SLA review meetings and deal with relevant actions professionally
- Manage any commercial/sub-contractor areas of the contract
- Work closely with all internal company departments to ensure all reporting requirements are met in line with contract deliverables
- Understand Health & Safety legislation and responsibilities in relation to your site and the sites that you work within
Person Specification:
- IT Literate – intermediate/advanced knowledge of Microsoft Office
- Excellent communication skills, both verbal and written at all levels
- Have demonstrable relevant experience in contract cleaning
- Have previous budget accountability including managing a team of employees
- Have excellent personal management skills and strong motivational and team building abilities
- Have a flexible approach to work
- Attention to detail
Job Types: Full-time, Permanent
Salary: £38,000.00 per year
Benefits:
- Free or subsidised travel
Schedule:
Work Location: On the road
Reference ID: Cleaning Contracts Manager London