To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Rheumatology Department.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient's journey through the Rheumatology Service, as outlined in the Patient Access Policy.
It is expected that staff will undertake clerical duties relating to any aspect of the service.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner.
To ensure patient confidentiality is maintained at all times.