Job Description
As a GM for Livingway you are the main leader for your building where you will provide full leadership for all the on-site team, whilst making sure that the building functions optimally and safely.
This alongside creating and running budgets, and achieving all financial revenue and KPI goals.
Providing excellent customer service to all residents alongside occupancy, marketing strategy and renewals, and turnaround.
Responsibilities include (but are not limited to)
Operations
- To take full accountability for the daily operational delivery of your building /buildings
- To run the daily operations of your building/buildings
- Prioritise tasks and lead all the on-site team ensuring that company process is followed
- Make resident safety a priority
- Hold regular weekly meetings with your team to discuss the progress and the general site issues
- Attend and contribute to a monthly team (GM meeting) meeting with your direct line manager
- To keep a great team spirit and to motivate all members of the team ensuring that they will go above and beyond for each other and the residents
- Complete analysis and reporting of your building /building's performance against KPIs and SLA and report this to your direct line manager
- Always promote and market your building/buildings at every opportunity
- Work closely with local businesses and vendors to establish your building/building’s brand and identity within the local community
- To be the compliance officer for your building /buildings
- Be responsible for health and safety and statutory compliance, including fire safety and risk assessments
- Manage processes for contractors and suppliers attending site that complete reactive and planned maintenance
- Responsible for implementing a compliance and testing regime, including emergency protocols
- To be available to deal with an emergency at your building/building’s even outside of working hours
- To ensure efficiencies when it comes to the renewal process and liaise with our HQ team so that no renewals are missed
- Ensuring that all stock required to run the building/buildings efficiently is on-site
Financials
- To run your building/buildings like a small business
- Manage the building/building’s P&L and report on this ensuring all revenue, costs and data are consistent
- Prepare all budgets for your building/building’s
- Manage expenditure in line with the business plan
- Continuously review the financial performance of your building/buildings and seek to find financial efficiencies
- Ensure that occupancy, retention, and net operating income are at an all-time high
- Meet and exceed the location revenue goals
- To implement strategies in the building/buildings to achieve the business plan and financial targets
Experience
- Ensure a positive environment for all residents and visitors to the building
- Oversee the delivery of the company wow moments
- Ensure proper implementation of the events program designed for the building/building’s
- To provide the residents with an exceptional living experience
- To ensure that the existing residents are proud to call your building/buildings their home, and future residents keen to join the community
- To provide solutions and help with any daily resident concerns whilst communicating professionally
- To be an example to all the on-site team, inspire them to continuously deliver exceptional customer service and exceed all expectations
HR
- To conduct team 121s where the team members will set goals and objectives to challenge them both personally and professionally
- To be a party to any disciplinary process that is required for any team members
- Lead and support the recruitment and selection process for any vacancies at your location
- Create and manage the staffing plan for your location
- Ensure staffing has a positive impact on the P&L
- Be your location's main point of contact for training needs, training assessment, and delivery of training
Life at Livingway
Livingway is a growing institutional landlord who entered the Build To Rent arena in 2019 We have 7 current operational sites with another 3 due to open in 2023 which will all deliver high-quality residential homes and amenity space for residents.
We have ambitious plans, and we intend to double our portfolio on a yearly basis.
Livingway is also a flexible equal opportunities employer who values diversity, we appreciate that all of our team are individuals with individual needs, and we will always work with all team members to develop new skills to advance their careers.
Job Type: Full-time
Salary: £22,142.98-£45,000.00 per year
Schedule:
Ability to commute/relocate:
- ROCHDALE: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: ROC1
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