Main Purpose
To provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, kept well informed and that all areas are kept clean and well presented.
Principal Accountabilities
- Ensure your personal safety and that of others, including that of visitors and contractors, at all times.
- Comply with the Rules as defined in Network Rail Group Standard, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
- Provide a safe, courteous and helpful service at all times.
- Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- Carry out duties as directed by Duty Station Manager and/or Station Supervisor.
- Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Duty Station Manager incidents of delays to services.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
- Maintain security of the station premises during your booked time of attendance.
- Have an understanding of ticket & restrictions relevant to your location and line of route.
- Carry out Winter Precautions as per Local Instructions.
- Additional tasks as specified by the local manager and Station Supervisor.
- In addition to customer service and dispatch, you will be required to pull manual points to allow trains in and out of sidings.
Working Pattern
Rotating shift roster of 5 lines, earlies/lates/nights.
Times in process of being reviewed but approx. 0700-1500, 1500-2300, 2300-0700.
Overtime may be available to cover sickness/leave etc.
Minimum Requirements
This role requires a high level of customer service. Uniform and personal grooming must be of a high standard. The ability to provide a pro-active, polite and friendly service even when working under pressure in times of service disruption is essential.
- Good verbal communication skills
- Good interpersonal skills
- Resilience
- Strong customer focus
Applicants requiring a visa, must have at least 6 months remaining at the start of employment. Applicants travelling time to the stations location must not exceed 45 minutes.
In return we offer a competitive salary and a variety of valuable benefits including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependant), 75% discount on many other train operating companies, a range of retail benefits and an excellent pension scheme.
At SWR we believe our people are our greatest asset.
Our vision is to recruit and retain the best talent from the most diverse pool of candidates across our regions.
We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.