End Date
Salary Range
Agile Working Options
Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion
Job Description Summary
Join our innovative Design Research function!
Job Description
LBG is a leading financial services group and the UK’s largest retail bank. Our brands, services and business span every aspect of banking and finance, including some of the biggest names on the high streets, such as Bank of Scotland, Halifax, Lloyds Bank and Scottish Widows.
We have a footprint that touches nearly every community and household in the UK, with more than 26 million customers who we support through a wide range of channels, including our face-to-face relationships, around 1,500 branches, online and digital channels and telephony and mobile services.
The Team
The Transport Platform team delivers propositions, products, customer experience and relationships with brokers, car manufacturers and suppliers through our industry-leading brands Black Horse, Lex Autolease and high street brands. The Transport Platform team also has a critical role in supporting car drivers transition to more sustainable driving alternatives, ensuring we support the transition to Net Zero as consumers finance electric vehicles with us. We finance over 1M vehicles on UK’s roads with over 80k of these being electric or plug-in hybrid vehicles.
Your Role
Working with the Transport Design, Product, and Engineering Teams, you’ll develop and lead the research strategy for our Corporate lab. You’ll help shape and develop products and services specific to our Lex Autolease brand, and be involved in other exciting initiatives linked to sustainability.
You'll report into and be supported by a Design Research Lead as well as the Transport Design Research team and wider research community. You’ll be managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.
What we need from you:
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Experience working collaboratively with design and product teams to identify and prioritise customer problems and ask the right research questions
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Solid understanding and experience of the design thinking process
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Ability to create research roadmaps to keep the team on track
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Strong qualitative research expertise using a variety of techniques such as in-depth interviews, usability testing (moderated and unmoderated), concept testing, focus groups etc.
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Substantial experience in conducting both strategic and tactical research studies from ground up
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Can synthesise and present insights in an impactful and practical manner to generate a shared understanding of user needs and opportunities
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Credible in front of senior colleagues, providing a healthy challenge where appropriate and can be bold in championing design research
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Agile delivery with strong planning and organisational skills
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Ability to work in our Cheadle office whenever necessary as part of hybrid working model
What we would love from you:
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Experience combining qualitative and quantitative methods
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Willingness to share your expertise and learn from others
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Ethnographic experience (such as contextual enquiry or diary studies)
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Passion for design research, transport, and/ or financial services
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Experience with accessibility research and/or vulnerable customers
What we can offer in return
Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunities.
We offer flexible working hours, agile working practices and regular home working. Ask anybody who has worked or are working for LBG, they’ll tell you it’s a great place to work! LBG value their people and will take care of you.
You'll also receive a package that includes:
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Competitive salary
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Discretionary bonus
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Private Medical Insurance
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Pension, where we'll give up to a max of 15%
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Share plans
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30 days holiday (plus Public)
If you have the research skills and values we're looking for, then we’d love to hear from you...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.