Job Description
We have an exciting opportunity for a Sales Advisor to join our Self-Pay team. This role is a based in our Head Office in Central London (NW1 4LJ). We are also offering a competitive salary of up to £32,000 per annum plus a significant bonus scheme and a fantastic array of benefits.
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with state-of-the-art facilities located around Harley Street. We have approx. 1300 employees across 8 sites, where we cover a broad range of specialisms, including complex medical and surgical procedures and a comprehensive range of cancer and outpatient services.
Job Profile
This is a fantastic opportunity for an experienced and high performing sales/customer service professional to join the London Clinic’s new Self-Pay team at an exciting point where the team is expanding.
The Self-Pay Advisor’s primary responsibility will be to demonstrate will be to achieve sales based individual and team targets, that drive self-pay revenue growth.
The postholder will be expected to follow up on all patient enquiries and booked appointments, with a personable and sales lead management approach, to proactively handle all self-funding enquiries quickly and efficiently, providing comprehensive information on self-funding services provided at The London Clinic. The aim will be to secure initial new patient appointments (as appropriate) and ensuring the patient is fully informed and, where surgery is required, able to progress to surgery at The London Clinic.
Working with the pricing team will be key to this role, in order to provide accurate, professional pricing guidance and documentation in response to enquiries received via telephone and email from Patients, Consultants, their secretaries and other key stakeholders as required.
- Job Type: This is a full-time, permanent position working 37.5 hours per week, Monday to Friday
9am – 5.30pm with flexibility required around early mornings, evenings and weekends as per the needs of the business.
- Salary: £28,000 to £32,000 per annum + target related bonus
- Location: 1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations) – this role will offer a hybrid working approach.
- Benefits package:
Contributory pension scheme (total annual contribution up to 20%).
Private Medical Healthcare.
33 day’s annual leave (Inclusive of bank holidays).
Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- Respond to enquiries from patients received via telephone, email and through The London Clinic’s website in a timely and professional fashion in line with team KPI’s
- Handle patient and all other enquiries in an empathetic, knowledgeable and professional manner, ensuring customers feel safe, informed and supported
- Provide guidance to patients on the most appropriate/available Consultant to assist them based on the nature of their enquiry / medical condition
- Encourage patients to progress to booking a convenient appointment wherever possible and guide the patient through their journey to diagnostics and surgery through the use of soft-sales techniques
Skills & Experience
- Minimum of 2 years’ experience in a customer service / sales role, ideally in a phone-based environment
- Experience using CRM / enquiry management systems
- Excellent communication and interpersonal skills
- Experience in an office-based sale / consultative sales or customer service role would be a great advantage
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Job Types: Full-time, Permanent
Salary: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- London, NW1 4LJ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please can you confirm your current salary, and salary expectations?
- What is your notice period?
Experience:
- telesales: 1 year (preferred)
Work Location: One location
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