Job Description
About us
We are one of the UK's leading online bathroom retailers, supplying quality bathrooms to consumers and trade customers alike. Founded in 2001, and recently acquired by Endless LLP we have since gone on to become one of the UK's most successful pureplay retailers.
At Victoria Plum, we're always looking for ambitious and innovative individuals to join our growing business. If you're passionate about putting the customer at the heart of everything you do and aspire to be the best, we can help you realise your potential.
Are you a confident sales professional? Are you looking for your next challenge? Would you like to be part of one of UK's leading online Bathroom retailer's ongoing success story? If it is a YES, then we would love to hear from you.
The Role
This is a home-based role. As part of our digital-first approach, our team of Installation Sales and Design Consultants utilise video technology to offer customers a virtual showroom experience to design, sell and support the installation of their dream bathroom. Offering class-leading customer service and the hunger to succeed in a target-driven environment, the ideal candidate will be an expert in developing relationships and inspiring customers to create perfect bathroom designs.
Role & Responsibilities
- Build quality relationships with our customers taking time to understand their requirements and help inspire them to creating perfect designs.
- Offer class-leading customer service.
- Take responsibility for managing own time effectively and efficiently, arranging and conducting appointments using video software.
- Present designs in a professional manner, ensuring that customers’ needs are catered for where possible and any potential technical constraints are addressed.
- Discuss costs and where necessary, negotiate professionally with customers including understanding and presentation of a variety of consumer financing options.
- Follow up on customer enquiries that have yet to convert to a sale.
- Take ownership for achievement of personal targets for conversion of enquiries and overall revenue.
- Ensure smooth handover to the Project Coordinator.
We are looking for someone with……
- Ideally previous home improvement sales experience, however this is not essential and a professional sales person would fit perfectly with us.
- Experience of working to sales targets with a strong record of regularly achieving and exceeding objectives.
- An outstanding customer service ethic with a passion for continuously improving the levels of service provided.
- Experience of managing and nurturing relationships with potential customers
- Experience of Bathroom design and installation sales, again this is not essential as full training will be given.
- Attention to detail, with the ability to work quickly and accurately to tight deadlines.
- Excellent communication skills - written and verbal.
- Resilience & patience to deal with difficult situations.
- Ideally, experience of working in a digital environment, the role involves interacting with IT to complete all tasks. Experience of a variety of software is a benefit, but the key attribute is a willingness and ability to learn and understand our systems.
- The ability to work from home successfully whilst being part of a wider team.
Please note: The successful candidate on their first day will need to attend our Head Office located in Doncaster for an induction, equipment collection and identification checks.
Job Type: Full-time
Salary: Up to £40,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
Education:
- GCSE or equivalent (preferred)
Experience:
- Design (preferred)
- Tele sales (preferred)
Work Location: Remote
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