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• To work as part of the department’s management team, be responsible for the

improve the success of the debt collection, receipting and allocation and the
cash position of the University.

advising on appropriate KPIs from the relevant finance systems to ensure
effective reporting across the University..

• To lead and manage the Credit Control and Accounts Receivable teams

controls are operating as required, are appropriately designed and
appropriate segregation of duties are in place.

support the Financial Controller in achieving their objectives.

Key Responsibilities
and Accountabilities:

Leadership
• Set weekly and monthly cash collection targets and key performance

indicators / other information to support strategies for debt collection and
cash management within the University.

• Ensure the team keep up to date on individual tasks such as resolving

• To lead and motivate the Accounts Receivable and Credit Control teams,

Reporting and KPIs
• Ensure accurate and timely cash collection and aged debt reporting is

to provide updates and reports on collection performance using key
performance indicators.

• Produce monthly reporting to Executive to report on a suite of KPI’s to

Collaboration
• Build effective relationships with the wider business to drive process

efficiencies, solve day to day problems and manage the cash position of
the University group.

• To support the Financial Accounts Manager in work relating to the annual

• Manage the Accounts Receivable month end closedown process.
  

maintained, at least annually.



Customer service
• Ensure a consistently high level of customer service is provided by the

teams, in particular to students, and all queries are successfully handled in
a fair and consistent manner effectively liaising with other teams across
the University as required. Be the escalation point for both teams to
resolve any outstanding issues.

Other
• To undertake such other duties as may be reasonably required, and which

are consistent with the general level of responsibility of this job as
detailed by the line manager.

Special Circumstances:

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Essential:

Qualifications and Professional Memberships:

experience within a similar role.

Experience:

• Proven track record of a senior role within a credit control function,

• Proven track record of experience of change management within a

• Line management including performance appraisal, team and individual

• Experience of liaising with internal and external stakeholders.
• Experience of placing and monitoring of bad debts with

lawyers/collection agencies.

Key Knowledge and Expertise:

• Experience of managing a credit control function / accounts receivable

• Ability to clearly articulate complex financial issues.
• Experience in providing an excellent customer service.
• Ability to demonstrate a proactive approach to service development and

recovery principles.

Person Specification:

• Positive can-do attitude
• Analytical skills to develop and report on KPI’s.
• Strong Excel proficiency.
• Strong communication skills.
  

Desirable:

Key Knowledge and Expertise:

• Working with or within Higher Education.
• Relevant Professional Qualification.
  

Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage

Team Development

• Acquires new knowledge and skills and shares learning with others.
• Provides constructive feedback to aid the development of other team

activities and taking action to meet own needs.

without comprising meaning.




Service Delivery

• Seeks ways to improve and adjust current levels of service.
• Deals with complaints.
• Initiates contact with customers to obtain their reactions and views about

future needs.



Planning & Organising Resources

• Identifies ways of achieving objectives that result in service improvement

• Anticipates future demands and develops appropriate plans to meet

Teamwork & Motivation

• Uses teamwork to develop the team and its members.
• Spots opportunities for cross team working and partnership.
• Anticipates difficulties and takes appropriate preventative action.
• Develops objectives in ways that enable team members to contribute and

identify with collective objectives.

Date Completed: February 2023