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Management Information Officer – Customer Services

Grade 4 - £30,151 - £37,261

Permanent

Being part of a team who is responsible for proving performance information and insight to the Customer Services division and stakeholders across multiple Customer access channels.

The candidate needs to be extremely IT literate and have experience working with complex data and ideally have experience of SQL server and Power BI.

The candidate needs to be able to work to challenging deadlines and on their own initiative. To be successful you must have an eye for detail and accuracy, have the ability to think long term, and provide performance analysis beyond numbers. Collaborative working will be key to success as well as being able to make performance data accessible.

For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 22nd February 2023 at 23.59

“Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information”

For any informal enquires please contact: Sirtaj Budwall (Performance and Data Manager) sirtaj.budwall@birmingham.gov.uk

Ref:841

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description and Person Specification