Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK's first suppliers of high-quality nutritional supplements direct to the public by mail order and E-Commerce sources. If you have a passion for nutritional advice and working within a global company, then we have the opportunity for you!
Our Nutrition Advice Team play a critical role in providing expert advice to both our professional customers and home consumers on nutrition and health related queries. We are looking for a passionate nutrition advice specialist to join our team!
Based in our Lamberts HQ in Tunbridge Wells, in this role you will provide nutrition advice to our customers through multiple channels including phone, email, live chat, and social media. Our nutrition advice team receive thousands of calls per year, and we are committed to ensuring every customer receives exemplary service through accurate and responsible advice in a timely manner.
This is a fast paced and busy environment; the role requires someone passionate to respond to new and exciting customer queries delivering accurate and responsible nutrition advice. This means maintaining up-to-date knowledge of product ranges and latest developments in nutrition, staying on top of changes in the competitor landscape.
We promise our customers a prompt and reliable service, so good organization skills and the ability to multi-task, with high levels of accuracy are necessary. We have a CRM system in place through which we log advice contacts, safety, and quality related enquires, so feeling comfortable inputting data in a timely manner is also required in this role.
Attention to Detail is required to ensure that the right Quality Control is met. It’s crucial in this role that our procedures are followed so that queries are resolved in a timely manner with complaints identified, logged and responded to within the correct time frame.
Responsibilities from Day 1 – you will feel the ownership of your work from the beginning, working within a fast paced and exciting environment!
Continuous coaching – you will work with passionate people, within a team of other advisors. We will ensure you receive both formal training as well as day-to-day mentoring from your manager.
Dynamic and respectful work environment – employees are at the core; we value every individual and encourage good work/life balance. This role is based at our Tunbridge Wells Office which is located close to the station, offers free parking and a lunch allowance. The office operates a model of three days a week in the office with the freedom to work from home for the remainder of the week.
Competitive Compensation & Benefits: P&G takes a Total Rewards approach meaning on top of your salary you can expect a whole range of benefits including: Double Match Pension Scheme; Private Medical Insurance; P&G Contributed Share Programme; Flexible Working Arrangements and much more – see more information here: https://www.pgcareers.com/benefits
Qualifications
Education: You will be degree educated in Nutrition (BSc), or a health-related degree with a substantial nutrition element, with a sound knowledge of nutrition and health and confident in writing technical reports.
Customer Experience: ideally you have experience in a customer service facing role via telephone, e-commerce, or face to face.
Communication: you will need to explain complicated things in a simple way, both verbal and written, meaning business fluent proficiency in English.
Team Player: whilst working within an immediate team of other Nutrition Advice Specialists, you will also demonstrate adaptability and flexibility to support other colleagues as required
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We are an equal opportunity employer and value diversity at our company; P&G ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request an accommodation by clicking ‘application help’ at the top right-hand corner of the career website.